A useful message starts with the right context.

Publisher and contact details

StraightReview is published by StraightReview LLC, based in New York, United States. Our public contact address is contact@straightreview.com.

We publish editorial assessments of online stores. We do not operate the stores we review, accept their orders or process their returns. A question about a StraightReview article belongs here; a question about an order usually needs to go to the retailer first.

Corrections and retailer responses

For a correction, include the page URL, the exact statement you want us to examine, your proposed correction and the strongest relevant source. Explain any relationship you have with the business where it helps us understand the information. See our corrections and complaints policy for more detail.

A retailer may provide a response, updated policy or supporting evidence. That information will be considered in its context; sending a response does not guarantee publication, a particular verdict or removal of an accurate statement. Email contact@straightreview.com with the store name in your subject.

Represent a reviewed business? Our retailer response instructions explain how to identify a factual issue, document a changed policy and supply attributable evidence. A submitted response does not guarantee publication or a change of verdict.

Suggest a store for review

If our search does not find the store you are researching, you can suggest it for a future assessment. Email contact@straightreview.com with the store name, its exact website address and the questions you would like the review to answer.

A suggestion does not guarantee publication or a particular conclusion. We publish an assessment only after the research has been considered. Please leave out order passwords, payment details and other sensitive personal information.

Privacy and accessibility

For a privacy question, explain the information or communication concerned and what you would like us to consider. Our privacy policy describes the current website and editorial correspondence. Do not send an identity document unless a proportionate verification method has first been agreed.

For an accessibility issue, include the page, the action you were trying to complete and the barrier you encountered. Device or browser details can help; medical details are not needed. Our accessibility page explains the features and goals we work toward.

Before you send

• Keep the message focused on the issue and include relevant links.
• Redact passwords, full payment-card numbers, identity documents and unrelated personal information.
• Do not assume a message or attachment will be published.
• For delivery, product or refund problems, contact the seller and consider your payment provider's dispute process where appropriate.

We do not advertise a guaranteed response time. This email is not an emergency service, a retailer support desk or a promise that StraightReview can resolve a purchase dispute.