01 / YOUR NEXT STEP
Order missing? Check the promised date
US orders generally dispatch in 1–3 business days from Virginia, then target three-day transit. Continental-US delivery is $6.95 below $75/free above; Hawaii has a $100 free threshold, while Alaska/Puerto Rico/military-diplomatic addresses have $15 rates. A Canada section separately lists 3–10 business-day dispatch and 2–8-day transit, despite earlier US-only wording. DDP includes Canadian duties/taxes. Seasonal delays apply. The merchant disclaims uninsured transit losses and damage.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Act+Acre — customer contact (Shipping + Delivery – Act+Acre)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Act+Acre — returns and refunds (Act+Acre Return Policy)
03 / YOUR NEXT STEP
Read this before paying return postage
Most refunds require more than half the product remaining and the first purchase of that SKU. Capsules have a one-per-customer 35-day purchase-based refund without return; the Welcome Kit has a separate 90-day purchase-based guarantee. The page conflicts between 35 days from purchase and receipt. US labels deduct $5; original shipping is excluded. Minis, the discovery set, tools/accessories are final sale. Processing takes 7–12 business days after receipt, then 3–5 for card posting. Uninsured-loss exclusions also appear.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Act+Acre — returns and refunds (Act+Acre Return Policy)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Order enquiries are directed to hello@actandacre.com; a contact form is also displayed. No reply was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Act+Acre — customer contact (Shipping + Delivery – Act+Acre)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Act+Acre, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Act+Acre order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Act+Acre terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Act+Acre — customer contact (Shipping + Delivery – Act+Acre)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Act+Acre — returns and refunds (Act+Acre Return Policy)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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