01 / YOUR NEXT STEP
Order missing? Check the promised date
Processing is listed within 48 hours, with weekday dispatch. UK shipping is free from £100; below that threshold it costs £3.75. Tracking is emailed after dispatch. Overseas postage is calculated at checkout, with applicable import taxes assigned to the buyer. The page explicitly says it cannot guarantee two-day delivery, so that number is not an arrival promise. Late-parcel queries go to info@aeos.net; it asks that missing, wrong or damaged goods be reported there within 24 hours of receipt. The merchant publishes info@aeos.net for email contact; no response was tested.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: AEOS — shipping and delivery (Shipping policy - AEOS)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
03 / YOUR NEXT STEP
Read this before paying return postage
Unused goods may be returned within seven days of delivery, in original condition and packaging. The page rejects opened or used items, transit-damaged returns and goods received outside that seven-day period. Because its wording concerns when returned goods are received, confirm the required posting and arrival deadline. Email info@aeos.net for a return-processing number and instructions before sending anything. Original shipping and handling charges are not refundable.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Late-parcel queries go to info@aeos.net; it asks that missing, wrong or damaged goods be reported there within 24 hours of receipt. The merchant publishes info@aeos.net for email contact; no response was tested. Processing is listed within 48 hours, with weekday dispatch. UK shipping is free from £100; below that threshold it costs £3.75. Overseas postage is calculated at checkout, with applicable import taxes assigned to the buyer. The page explicitly says it cannot guarantee two-day delivery, so that number is not an arrival promise. Tracking is emailed after dispatch.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: AEOS — shipping and delivery (Shipping policy - AEOS)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello AEOS, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed AEOS order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these AEOS terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- AEOS — shipping and delivery (Shipping policy - AEOS)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - AEOS — returns and refunds (Refund policy - AEOS)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated