01 / YOUR NEXT STEP
Order missing? Check the promised date
The policy states dispatch within 72 business hours, with sale delays possible, then lower-48 economy transit of 4–9 business days. Standard UPS is 2–6 business days with separate fees; express options require extra payment. Economy costs start at $14.45 and become free at $400.01+. US-only coverage includes Alaska/Hawaii/Puerto Rico; PO boxes are temporarily excluded. Submitted orders cannot be changed or cancelled.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: April Cornell — returns and refunds (Returns & Exchanges)
03 / YOUR NEXT STEP
Read this before paying return postage
Return unused, unwashed, tagged goods with packing list/order confirmation within 30 days of receipt; send fault photos within that period before mailing. Current-season refunds use original payment; Attic/gifts receive credit; final sale is excluded. Lost returns receive no refund; allow 2–3 weeks after receipt. BOGO partial returns refund 50% of returned items’ purchase price; free-item-only returns refund nothing; returning all items, including free goods, restores full purchase-price refund. Exchanges require new payment; lowest-cost shipping is free once, later shipping buyer-paid; original promotional prices/codes do not carry over. Protect original footwear boxes inside another. Original shipping is retained; UPS labels deduct $14 or buyers arrange postage.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: April Cornell — returns and refunds (Returns & Exchanges)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Order enquiries go to customerservice@aprilcornell.com or telephone 1.888.332.7745. The page warns of high call volumes; published closing hours differ, so response timing was not assumed.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello April Cornell, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed April Cornell order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these April Cornell terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- April Cornell — shipping and delivery (Shipping)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - April Cornell — returns and refunds (Returns & Exchanges)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - April Cornell — customer contact (Contact Us)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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