01 / YOUR NEXT STEP
Order missing? Check the promised date
UK standard delivery is free, estimated 2–4 working days after dispatch targeted within 48 business hours. Bespoke orders differ. This UK help article lists international standard delivery at £15/free above £120, 7–10 working days with duties/taxes included. Engraving adds up to four working days. Next-working-day orders need a 2pm weekday cutoff, excluding bank holidays; free above £100. Regional European/US storefront terms may differ. Story Chain estimates conflict within the article: 4/2 weeks versus 5/3 weeks for standard/express. Orders cannot be amended or canceled after placement; confirm bespoke timing.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Astrid & Miyu — shipping and delivery (UK Delivery) · Astrid & Miyu — shipping and delivery (International Delivery) · Astrid & Miyu — shipping and delivery (How Long Does Delivery Take?)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Astrid & Miyu — returns and refunds (Return & Refund Policy) · Astrid & Miyu — returns and refunds (Holiday Extended Returns Policy) · Astrid & Miyu — returns and refunds (How To Return)
03 / YOUR NEXT STEP
Read this before paying return postage
Ordinary returns require 28 days from purchase, unused condition and packaging; earrings cannot be tried on. Direct purchases only; faults need photos and return under the two-year manufacturing warranty. Eligible orders October 12–December 23, 2026 can return until January 31, 2027; excluded/custom items remain ineligible. Use the return portal for approval and a label; label provision alone does not establish free postage. Excluded: engraved/personalized or permanent pieces, individual posts/set components, piercing-service jewelry, gift wrap/cards, socks, aftercare and butterfly backs. Processing takes 7–14 business days after receipt, subject to busy periods.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Astrid & Miyu — returns and refunds (Return & Refund Policy) · Astrid & Miyu — returns and refunds (Holiday Extended Returns Policy) · Astrid & Miyu — returns and refunds (How To Return)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The official contact page displays name, email, subject, message and attachment fields. No message was submitted and no response was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Astrid & Miyu, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Astrid & Miyu order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Astrid & Miyu terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Astrid & Miyu — shipping and delivery (UK Delivery)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Astrid & Miyu — shipping and delivery (International Delivery)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Astrid & Miyu — shipping and delivery (How Long Does Delivery Take?)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Astrid & Miyu — returns and refunds (Return & Refund Policy)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Astrid & Miyu — returns and refunds (Holiday Extended Returns Policy)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Astrid & Miyu — returns and refunds (How To Return)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Astrid & Miyu — customer contact (Contact us)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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