01 / YOUR NEXT STEP
Order missing? Check the promised date
In-stock dispatch is usually within 72 hours of confirmation, excluding weekends/holidays, or from credited bank-transfer payment. Errors in order details can delay this. Out-of-stock/specially ordered goods may take up to 12 weeks. Dispatch is not a transit guarantee, and delivery charges are added separately. One delivery sentence has an incomplete time unit, so a universal arrival deadline cannot be inferred. The terms recommend visible-fault contact within 24 hours. They also claim a buyer-selected contactless safe-place delivery loses financial compensation for later non-delivery/loss/damage after carrier confirmation; this is merchant wording, not independently verified law.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Be Lenka — shipping and delivery (Terms & Conditions | Be Lenka)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Be Lenka — shipping and delivery (Terms & Conditions | Be Lenka) · Be Lenka — customer contact (Returns | Be Lenka)
03 / YOUR NEXT STEP
Read this before paying return postage
Terms require postback within 14 days of withdrawal; unposted/unreported registered returns can be cancelled. Return promotional gifts or pay their usual value; discount coupons are not cash-refundable. Terms restrict withdrawal to EU-resident consumers, unlike the returns page's EU/US/UK scope; confirm eligibility. Late/unlawful returns can incur €2 excluding VAT per storage day and goods reshipment; costs exceeding goods value may be set off against repayment. Remedies vary: repair/replacement, qualified discount/refund; EU residence limits defect-withdrawal remedies. Return within 14 days of delivery with unworn/undamaged goods, packaging, accessories, documents and withdrawal form. Excess handling can reduce refund. Refund within 14 days of receipt, ordinarily original payment. No exchanges; reorder. Online and physical-store returns are separate.
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Full withdrawals include outbound delivery; partial withdrawals may retain indivisible delivery costs. Warranty from receipt: consumers’ new goods 24 months, used goods 12; nonconsumers 12. Report promptly within two months of discovery; submit written defects and hygienic, complete goods, postage buyer-paid. Exclusions: known discounted faults, wear, staining, poor care, misuse, environmental/mechanical damage, unauthorised alterations/repairs. Handling starts on goods acceptance if later than claim: consumers 30 days, others 60. First repair adds 12 months once; replacements restart warranty, repair downtime extends it. Visible-fault 24-hour contact is recommended, not forfeiture. Page accepts EU/US/UK, excluding other non-EU destinations/some territories. Buyer pays postage; selected fees: Germany €4.99 drop-off/€6.99 collection, UK £2.75 drop-off/no collection; other countries/services differ in the cited table.
No lockers/Z-boxes/COD; buyer bears transit risk.
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Be Lenka — shipping and delivery (Terms & Conditions | Be Lenka) · Be Lenka — customer contact (Returns | Be Lenka)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The public site gives info@belenka.com. Return instructions supply info@belenka.sk and +421 41 321 78 33 for the carrier when arranging a return.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Be Lenka, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Be Lenka order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Be Lenka terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Be Lenka — shipping and delivery (Terms & Conditions | Be Lenka)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Be Lenka — customer contact (Returns | Be Lenka)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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