01 / YOUR NEXT STEP
Order missing? Check the promised date
UK standard delivery is estimated at 3–5 working days and costs £4.95, with free shipping on UK orders above £200. Personalisation adds 2–3 business days to delivery timing; it is not an ordinary parcel-transit estimate. International delivery is described as 7–12 days, costing £14.95 for Europe or £19.95 elsewhere. The page marks next-day delivery as currently unavailable. Customs charges may be additional, including for EU orders. Eligible studio collection is generally ready within 24 hours. Published order support is yourorder@been.london. The merchant publishes yourorder@been.london for email contact; no response was tested.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: BEEN London — shipping and delivery (delivery/collection)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: BEEN London — returns and refunds (Repairs, returns and exchanges | BEEN London)
03 / YOUR NEXT STEP
Read this before paying return postage
Use the stated online return process and retain tracking: the buyer remains responsible until the parcel physically arrives. The merchant describes refunds within 14 days of sending the parcel, subject to actual receipt and possible busy-period delays. The separate one-year repair warranty asks for photographs and assessment, with the buyer covering postage; this does not prove a repair or refund outcome. The ordinary change-of-mind policy gives 30 days to send goods back in clean, unworn, unwashed condition.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: BEEN London — returns and refunds (Repairs, returns and exchanges | BEEN London)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- Published order support is yourorder@been.london. The merchant publishes yourorder@been.london for email contact; no response was tested. UK standard delivery is estimated at 3–5 working days and costs £4.95, with free shipping on UK orders above £200. The page marks next-day delivery as currently unavailable. Personalisation adds 2–3 business days to delivery timing; it is not an ordinary parcel-transit estimate. International delivery is described as 7–12 days, costing £14.95 for Europe or £19.95 elsewhere. Customs charges may be additional, including for EU orders. Eligible studio collection is generally ready within 24 hours.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: BEEN London — shipping and delivery (delivery/collection)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello BEEN London, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed BEEN London order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these BEEN London terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- BEEN London — shipping and delivery (delivery/collection)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - BEEN London — returns and refunds (Repairs, returns and exchanges | BEEN London)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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