01 / YOUR NEXT STEP
Order missing? Check the promised date
US standard transit is 7–12 business days at $7.99, becoming free from US$89. UK transport is 5–10 business days at $3.99. A separate international free-delivery threshold is US$79, excluding Israel, Romania, Kuwait and Qatar. Remote US/Japan locations can incur extra fees and 15–30-business-day transit. The FAQ adds roughly 48 hours processing, apart from pre-orders.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: BERLOOK — shipping and delivery (Shipping policy – BERLOOK)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: BERLOOK — returns and refunds (Refund policy – BERLOOK)
03 / YOUR NEXT STEP
Read this before paying return postage
Customers pay return postage. Goods need intact liners/tags and unworn/unwashed condition; sets return complete. Refunds use the original payment route, with warehouse handling potentially taking 14 business days. Apply within 30 days of receipt; after approval, post the parcel and provide tracking within seven days. Exclusions include final sale, accessories, store-credit purchases, BOGOSW promotions and discounts of at least 50%.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: BERLOOK — returns and refunds (Refund policy – BERLOOK)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- care@berlook.com handles sizing, alterations and returns. The FAQ places most fulfillment warehouses in China and after-sales warehouses in the US/Hong Kong. Accepted returns receive a destination; dispatched orders can no longer be changed.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: BERLOOK — customer contact (BERLOOK Returns, Exchanges, Shipping & Order Help - FAQs)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello BERLOOK, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed BERLOOK order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these BERLOOK terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-05. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- BERLOOK — shipping and delivery (Shipping policy – BERLOOK)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - BERLOOK — returns and refunds (Refund policy – BERLOOK)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - BERLOOK — customer contact (BERLOOK Returns, Exchanges, Shipping & Order Help - FAQs)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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