01 / YOUR NEXT STEP
Order missing? Check the promised date
Selected active services, excluding preparation: AU standard 3–11 business days/AUD9.95, express 2–8/AUD14.95; the advertised AUD150 net free-shipping threshold has an unresolved reviewed conflict. UK standard 8–10/£19, free above200; express 3–5/£29. Express before 12:30pm Sydney time is prioritized, not guaranteed same-day; sales add 1–3 business days and new-customer checks may delay dispatch. US duties are described as included if service resumes; NZ clearance levy is included but nonrefundable. NZ standard 8–12/NZD20, free above150; express 2–4/NZD35. Canada standard 10–12/CAD19, free above280; express 3–4/CAD29. Switzerland standard 7–10/CHF19, free above215; express 3–7/CHF29. These are business-day estimates, subject to postcode/rural availability; use the cited destination table and checkout elsewhere. Preorders hold mixed orders. US, Ireland, Sweden, UAE and pickup are marked paused despite displayed rates.
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Elsewhere recipients fund import charges. Wrong-address/collection returns: shipping states AUD15 domestic/AUD25 international plus redelivery. Existing pickup orders normally take 24–48 hours; uncollected after 30 days become credit less $4 restocking. The returns page states return-to-sender fees of AUD15 for Australia or NZD/INTL(currency)25 for New Zealand/international orders, plus redelivery. The returns-page credit instructions require an Australian net total exceeding AUD130 after applied codes, store credit and gift cards for free shipping. This is the countervalue in the reviewed unresolved threshold conflict; do not infer precedence or an exact-boundary entitlement.
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: By Amica — shipping and delivery (Shipping – By Amica | TOLD.) · By Amica — returns and refunds (Returns – By Amica | TOLD.)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: By Amica — shipping and delivery (Shipping – By Amica | TOLD.) · By Amica — returns and refunds (Returns – By Amica | TOLD.)
03 / YOUR NEXT STEP
Read this before paying return postage
The shipping page states return-to-sender fees of AUD15 domestic or AUD25 international, plus buyer-paid redelivery. Eligible returns must be received within 21 delivery-days AU or 28 NZ/international, for credit or same-style/colour size exchange. Buyers pay each exchange's onward shipping/duties. Return postage is also buyer-paid, except an AU/NZ paid return-coverage bundle includes the return label. Preapproved single orders of three or more same-style full-price bridesmaid dresses can qualify for original-payment refunds, excluding postage. Rejected/late goods return at buyer cost; missing return parcels are buyer risk. Return-to-sender fees here are AUD15 domestic or NZD/INTL(currency)25 plus redelivery. Applies to orders after March23,2026, 3:30pm AEDT; AU/NZ/international excluding separate US terms.
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Keep goods unworn/unwashed/unmarked/odor-free, tags/ribbon and original packaging; shoes indoor-tried with original packaging, no damaged boning. Sale/clearance, support essentials, briefs/shapewear/bodysuits and accessories other than shoes are excluded subject to stated statutory rights. Original postage, duties and foreign bank fees remain excluded. Processing: 7–10 business days after receipt/inspection; credit lasts three years, cannot buy gift cards or cover shipping and varies with currency conversion. Email faults with order details/photos for assessment; care failures, improper washing/heat/handling, wear, accidental damage, misuse and loose threads are excluded as manufacturing faults under the published policy, without limiting stated statutory rights.
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: By Amica — shipping and delivery (Shipping – By Amica | TOLD.) · By Amica — returns and refunds (Returns – By Amica | TOLD.)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- Use the contact form or +61 481 421 250; stated service hours are weekdays 8am–4pm Sydney time except public holidays. Include the order number or product/style details. Support responsiveness was not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: By Amica — customer contact (Contact – By Amica | TOLD.)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello By Amica, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed By Amica order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these By Amica terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- By Amica — shipping and delivery (Shipping – By Amica | TOLD.)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - By Amica — returns and refunds (Returns – By Amica | TOLD.)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - By Amica — customer contact (Contact – By Amica | TOLD.)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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