01 / YOUR NEXT STEP
Order missing? Check the promised date
Orders leave Hong Kong on weekdays: express processing one workday, standard 3–4 days, before transit; peak periods can delay dispatch. The regional table lists free US standard delivery (9–14 workdays) or US$15 express (5–9), after separate processing. Tax/duties are usually included; US/Canada sales tax is added at checkout and rest-of-world buyers should confirm with support. Refused deliveries or unpaid import charges may reduce refunds by outward costs, fees and return transport. Hong Kong/Macau/Singapore standard shipping is also free. Other destinations have differing fees, strict “over” thresholds or express-only service.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Cafune — shipping and delivery (Shipping – Cafuné) · Cafune — returns and refunds (returns)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Cafune — returns and refunds (Returns & Exchanges – Cafuné) · Cafune — returns and refunds (returns)
03 / YOUR NEXT STEP
Read this before paying return postage
Unused full-price goods have a 14-day delivery-based return window; sale/personalized items are excluded. Original shipping and some duties are non-refundable. Refund posting may take seven days after processing. Repeated policy-breaching returns may affect future-order acceptance. Prepaid express returns are free for Hong Kong, Macau and Singapore, US$20 for the US, and differently priced elsewhere. Retain packaging, protection and documents. Report damage, defects or wrong goods within 48 hours. Cancellation requires both purchase within 24 hours and no dispatch. Self-paid tracked postage is another option; consult the destination table.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Cafune — returns and refunds (Returns & Exchanges – Cafuné) · Cafune — returns and refunds (returns)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Order support is listed at shop@ca-fune.com, alongside a message form and WhatsApp route. Published customer-service hours are Monday–Friday, 9:30am–6pm Hong Kong time. No message or response was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Cafune — customer contact (Contact us – Cafuné)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Cafune, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Cafune order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Cafune terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Cafune — shipping and delivery (Shipping – Cafuné)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Cafune — returns and refunds (Returns & Exchanges – Cafuné)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Cafune — customer contact (Contact us – Cafuné)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Cafune — returns and refunds (returns)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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