01 / YOUR NEXT STEP
Order missing? Check the promised date
Australian standard transit is estimated at 2–5 business days and express at 1–3, with South Australia, Northern Territory and Western Australia potentially taking eight. Standard Australian shipping costs $9 below $100 and is free above $100; express costs $12. The page says dispatches occur on Tuesdays and Thursdays. Packing or making time is additional. International rates, transit and import charges differ by destination. The merchant disclaims certain parcel-loss and unattended-delivery risks, so buyers should ask about their specific address. The merchant publishes hello@charleeswim.com for email contact; no response was tested.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Charlee Swim — shipping and delivery (Shipping - Charlee Swim)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Charlee Swim — returns and refunds (Returns & Exchanges - Charlee Swim)
03 / YOUR NEXT STEP
Read this before paying return postage
Eligible swimwear is ordinarily returned for store credit, not an automatic cash refund. Final-sale restrictions apply. Credit vouchers last three years and exclude shipping; exchange postage is buyer-paid. A seven-business-day statement concerns processing a requested full-price apparel refund, not return eligibility. Send eligible Australian goods back within 14 business days of receipt or international goods within 21 days, unworn and unwashed with tags and hygiene seals. Faulty goods are assessed separately. Cancellation is time-sensitive, may deduct payment transaction costs and becomes unavailable after making starts. Contact hello@charleeswim.com.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Charlee Swim — returns and refunds (Returns & Exchanges - Charlee Swim)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The merchant publishes hello@charleeswim.com for email contact; no response was tested. The page says dispatches occur on Tuesdays and Thursdays. Australian standard transit is estimated at 2–5 business days and express at 1–3, with South Australia, Northern Territory and Western Australia potentially taking eight. Packing or making time is additional. Standard Australian shipping costs $9 below $100 and is free above $100; express costs $12. International rates, transit and import charges differ by destination. The merchant disclaims certain parcel-loss and unattended-delivery risks, so buyers should ask about their specific address.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Charlee Swim — shipping and delivery (Shipping - Charlee Swim)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Charlee Swim, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Charlee Swim order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Charlee Swim terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Charlee Swim — shipping and delivery (Shipping - Charlee Swim)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Charlee Swim — returns and refunds (Returns & Exchanges - Charlee Swim)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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