01 / YOUR NEXT STEP
Order missing? Check the promised date
In-stock courier delivery is estimated at 4–7 business days, or 7–14 business days by truck. Shipment-based fees appear at checkout; remote areas can cost extra. Room-of-choice adds $99 and white-glove $199, subject to ZIP code and additional stairs. Missed or unreachable appointments can incur $149 and redelivery charges. Record damage on the delivery receipt; the page requires reporting within three business days and photos within seven business days. Keep cartons. Standard delivery excludes assembly.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: CHITA Living — shipping and delivery (Shipping Policy – CHITA LIVING)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: CHITA Living — returns and refunds (RETURNs & REFUNDs POLICY – CHITA LIVING)
03 / YOUR NEXT STEP
Read this before paying return postage
Request returns within 30 days; the page ambiguously says purchase or delivery. Restocking is 10%, or 20% for sofas/sectionals, plus preference-return freight. Ship within 14 days after authorization; truck/freight returns instead depend on carrier availability and the carrier’s supplied timeframe. Obtain written timing and costs before returning. Goods must be unused in original packaging. Quality-related shipping may be waived, but restocking wording remains broad. Clearance, final-sale, display items and gift cards are excluded.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: CHITA Living — returns and refunds (RETURNs & REFUNDs POLICY – CHITA LIVING)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Email support@chitaliving.com, call 877-389-4648 or use the message form. The main contact section gives phone hours Monday–Saturday, 8am–7pm Pacific, and chat hours 10am–7pm Pacific. Include order number and photos for service requests. The footer displays a different telephone ending 0142; use the main customer-service listing first.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: CHITA Living — customer contact (Contact us – CHITA LIVING)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello CHITA Living, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed CHITA Living order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these CHITA Living terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- CHITA Living — shipping and delivery (Shipping Policy – CHITA LIVING)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - CHITA Living — returns and refunds (RETURNs & REFUNDs POLICY – CHITA LIVING)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - CHITA Living — customer contact (Contact us – CHITA LIVING)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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