01 / YOUR NEXT STEP
Order missing? Check the promised date
US qualifying orders and subscription orders receive free shipping; other charges appear at checkout. The page lists international service to 38 countries: Canada 4–9 business days, Singapore/Taiwan/Hong Kong 5–10, EU/Thailand 5–15, Australia/Israel 10–20 and Latvia/Lithuania/Estonia/New Zealand 10–25. These are stated delivery windows; no universal processing deadline is supplied.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Divi — shipping and delivery (Shipping Policy | Divi Scalp & Hair Care)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Divi — returns and refunds (Return Policy | Divi Help Center)
03 / YOUR NEXT STEP
Read this before paying return postage
Returns are permitted within 60 days after package arrival through the return portal. Approved refunds deduct return shipping unless wrong or defective goods were supplied. Poorly packaged returns damaged in transit may be refused. Customs fees can apply; shipped orders follow return rules rather than cancellation. Damage, wrong goods and missing-product enquiries have a stated 14-business-day deadline measured from delivery. Its customs paragraph says the merchant covers 80% of shipping and the customer 20%, without a clear shipping scope; obtain the order-specific total in writing.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Divi — returns and refunds (Return Policy | Divi Help Center)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- The official contact page publishes hello@diviofficial.com and invites use of its message submission box. Contact response and submission were not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Divi — customer contact (Contact Us | Divi Customer Support | Leave Us A Message)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Divi, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Divi order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Divi terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Divi — shipping and delivery (Shipping Policy | Divi Scalp & Hair Care)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Divi — returns and refunds (Return Policy | Divi Help Center)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Divi — customer contact (Contact Us | Divi Customer Support | Leave Us A Message)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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