01 / YOUR NEXT STEP
Order missing? Check the promised date
US orders use UPS, with free two-day transit following 1–2 business days of preparation; paid next-day transit also excludes processing. Orders above $1,000 require an adult signature. International delivery uses APC Logistics with checkout-calculated duties/fees, listed destination exclusions, and restrictions on 14K gold and lab-grown diamond items.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Dorsey — shipping and delivery (Frequently Asked Questions – Dorsey)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Dorsey — returns and refunds (Returns and Exchanges – Dorsey)
03 / YOUR NEXT STEP
Read this before paying return postage
US cash-refund returns have a 21-day delivery-based window; credit or exchanges extend to 45 days. Made-to-order pieces are excluded from cash refunds. International returns have 30 days, no exchanges and buyer-arranged postage. Refund returns incur an $8 shipping fee; warehouse processing is stated as seven business days. Original condition and packaging are required.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Dorsey — returns and refunds (Returns and Exchanges – Dorsey)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- Client services publishes VIP@ShopDorsey.com and +1 323-825-6035, operating Monday–Friday from 9am to 5pm PST. A separate press email is listed; no support conversation was initiated.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Dorsey, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Dorsey order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Dorsey terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-05. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Dorsey — shipping and delivery (Frequently Asked Questions – Dorsey)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Dorsey — returns and refunds (Returns and Exchanges – Dorsey)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Dorsey — customer contact (Contact Us – Dorsey)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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