01 / YOUR NEXT STEP
Order missing? Check the promised date
Australian standard transit is estimated at 5–7 business days for $14, or express at 2–4 for $18; processing is additional. New Zealand shipping is AUD18 and UK AUD38, with buyer-paid import charges. Allow 1–3 business days for ordinary dispatch, longer during busy periods. The 7–21-business-day estimate applies to New Zealand and selected UK deliveries, not domestic Australia. Pre-order production follows product notes; mixed orders wait until everything is ready.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Eva Cassis — shipping and delivery (Eva Cassis Shipping Policy | Ethical Slow Fashion Delivered)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Eva Cassis — returns and refunds (Eva Cassis Returns Policy | Conscious Fashion with Care)
03 / YOUR NEXT STEP
Read this before paying return postage
Eligible full-price or promotional-discount returns must be requested at info@evacassis.com.au within 14 days of delivery. Change-of-mind remedies are store credit valid for two years, not cash refunds; shipping is not credited and buyers fund return postage. Ask for the correct return address rather than posting to the studio. Goods must remain unworn, unwashed, tagged and free of marks or perfume. Ordinary sale goods are final sale unless faulty. Faulty or misdescribed goods have a separate photographic assessment process. The merchant publishes info@evacassis.com.au for email contact; no response was tested.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Eva Cassis — returns and refunds (Eva Cassis Returns Policy | Conscious Fashion with Care)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Eligible full-price or promotional-discount returns must be requested at info@evacassis.com.au within 14 days of delivery. The merchant publishes info@evacassis.com.au for email contact; no response was tested. Change-of-mind remedies are store credit valid for two years, not cash refunds; shipping is not credited and buyers fund return postage. Goods must remain unworn, unwashed, tagged and free of marks or perfume. Ordinary sale goods are final sale unless faulty. Ask for the correct return address rather than posting to the studio. Faulty or misdescribed goods have a separate photographic assessment process.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Eva Cassis — returns and refunds (Eva Cassis Returns Policy | Conscious Fashion with Care)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Eva Cassis, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Eva Cassis order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Eva Cassis terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Eva Cassis — shipping and delivery (Eva Cassis Shipping Policy | Ethical Slow Fashion Delivered)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Eva Cassis — returns and refunds (Eva Cassis Returns Policy | Conscious Fashion with Care)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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