01 / YOUR NEXT STEP
Order missing? Check the promised date
Shipping terms allow two business days of processing, then US transit of 3–7 or international transit of 3–10 business days. US standard shipping is free above US$250; Alaska/Hawaii need extra transit time. The FAQ’s temporary warehouse move adds 2–4 business processing days to its normal one-day aim. Sales can add delays. International duties are additional. Mixed preorder orders normally ship together; ask about splitting. It invites best-effort urgent cancellations, while shipping terms rule them out; obtain written confirmation.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Freja New York — shipping and delivery (Shipping) · Freja New York — returns and refunds (FAQ)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Freja New York — returns and refunds (Returns) · Freja New York — returns and refunds (FAQ)
03 / YOUR NEXT STEP
Read this before paying return postage
US returns need authorization, unused goods, tags, packaging/dustbag. Shipping/insurance/duties are retained; gifts/set/quantity discounts affect refunds. Refunds: 15 business days plus 3–5 bank days. Credit-funded returns give credit only; reissued credit allows one purchase, further credit purchases become final sale. Complete credit returns within 30 days of the original order. The FAQ requires US refund returns SHIPPED BACK within 14 days of delivery. Credit: 28 days after delivery; choosing credit is irreversible. US$15/item fees are waived for credit or incorrect/defective goods. International, sample/final-sale and gift cards are excluded. Report issues with photos within three days of delivery; defective goods back within 30 days of the label. Its one-year purchase-based warranty is original-buyer-only and excludes normal wear/cosmetic changes.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Freja New York — returns and refunds (Returns) · Freja New York — returns and refunds (FAQ)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- The official customer-order mailbox is hello@frejanyc.com. No support response was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Freja New York, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Freja New York order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Freja New York terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Freja New York — shipping and delivery (Shipping)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Freja New York — returns and refunds (Returns)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Freja New York — customer contact (Contact Us)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Freja New York — returns and refunds (FAQ)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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