01 / YOUR NEXT STEP
Order missing? Check the promised date
Domestic and international orders are dispatched within 1–2 business days. Australian transit is estimated at 1–7 days after dispatch depending on address. Australian standard shipping costs $9.95 below $100 and is free above $100. International delivery costs AUD69; customs duties and restrictions are the recipient's responsibility. That is processing, not international transit. The saved page does not provide a fixed worldwide arrival estimate.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Goodnap — shipping and delivery (Shipping policy - Goodnap)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Goodnap — returns and refunds (Refund policy - Goodnap)
03 / YOUR NEXT STEP
Read this before paying return postage
Eligible unused goods in original packaging can be returned within 30 days from purchase with proof. Australian buyers email hello@goodnap.co for a free return label; international buyers arrange and pay return postage, with tracked shipment recommended. Exchange replacements are shipped without an additional outward charge. Refunds follow receipt to the payment card. No refund, warranty or delivery performance was tested. Custom, sale and gift-card exclusions apply. A separate three-month manufacturing warranty covers stated fabric/manufacturing faults, not general wear. The merchant publishes hello@goodnap.co for email contact; no response was tested.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Goodnap — returns and refunds (Refund policy - Goodnap)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Australian buyers email hello@goodnap.co for a free return label; international buyers arrange and pay return postage, with tracked shipment recommended. The merchant publishes hello@goodnap.co for email contact; no response was tested. Eligible unused goods in original packaging can be returned within 30 days from purchase with proof. Custom, sale and gift-card exclusions apply. Exchange replacements are shipped without an additional outward charge. Refunds follow receipt to the payment card. A separate three-month manufacturing warranty covers stated fabric/manufacturing faults, not general wear. No refund, warranty or delivery performance was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Goodnap — returns and refunds (Refund policy - Goodnap)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Goodnap, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Goodnap order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Goodnap terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Goodnap — shipping and delivery (Shipping policy - Goodnap)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Goodnap — returns and refunds (Refund policy - Goodnap)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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