StraightReview — Clarity before checkout

THE ORDER HELP DESK

Think you’ve been scammed by Groundies?

Start with what happened to your order. Check the dated details below, keep your records and ask for a specific remedy. This is practical order help, not a finding of fraud.

Find your next step Read our Groundies review
StraightReview editorial deskSources checked
A parcel, laptop and notebook on a bright desk.
AI-generated editorial illustration; not an order from Groundies.
ORDER WORRY?

Start here.
One step at a time.

PICK YOUR SITUATION

What went wrong?

Go straight to the steps that matter to you.

01Order missing? Check the promised dateCheck delivery & tracking02Wrong or damaged? Keep the evidenceKeep photos & get instructions03Read this before paying return postageCheck the return & refund terms04Still unresolved? Check your payment optionsUnderstand your next options

THE STORE’S PUBLISHED DETAILS

The essentials, at a glance.

Delivery: saved policy detail
German-store estimates: 3–5 working days Germany, 5–10 abroad; product readiness is separate. Non-EU import duties/taxes are buyer-paid.

Sources: Groundies — shipping and delivery (Versand und Zahlung – Groundies GmbH)

Returns: check before posting
Buyer pays return postage; excess use can reduce repayment. Selected merchant-label examples: Germany €1.95, France/Austria €7.95, UK/Norway/Switzerland €17.95, Malta €19.95.

Sources: Groundies — shipping and delivery (Versand und Zahlung – Groundies GmbH) · Groundies — customer contact (Widerrufsrecht – Groundies GmbH)

Contact route
sales@groundies.com

Sources: Groundies — customer contact (Widerrufsrecht – Groundies GmbH)

Retailer statements. Check your own order’s terms.

01 / YOUR NEXT STEP

Order missing? Check the promised date

German-store estimates: 3–5 working days Germany, 5–10 abroad; product readiness is separate. Non-EU import duties/taxes are buyer-paid. Selected outbound examples: Germany €3.95/free €79, Netherlands/Austria €6.95, France/Italy/UK €8.95, Norway €19.95. Consult the cited destination table and checkout for other countries. US, Japanese and Australian regional shops/dealers have separate terms; do not apply these rates universally.

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  • Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.

Sources: Groundies — shipping and delivery (Versand und Zahlung – Groundies GmbH)

02 / YOUR NEXT STEP

Wrong or damaged? Keep the evidence

Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.

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  • Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.

Sources: Groundies — shipping and delivery (Versand und Zahlung – Groundies GmbH) · Groundies — customer contact (Widerrufsrecht – Groundies GmbH)

Hands photographing a garment and parcel for an order record.
AI-generated illustration; use your own order photographs.

03 / YOUR NEXT STEP

Read this before paying return postage

Buyer pays return postage; excess use can reduce repayment. Selected merchant-label examples: Germany €1.95, France/Austria €7.95, UK/Norway/Switzerland €17.95, Malta €19.95. Other destinations/options have different charges; consult the cited table before purchasing a label. Consumers notify withdrawal within 14 days of receipt, then post within 14 days of notice. Repayment is due within 14 days from notice, but may wait for goods or dispatch proof, whichever first. Standard outbound delivery is included, excluding upgrades. Business and personalised orders are excluded.

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  • Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.

Sources: Groundies — shipping and delivery (Versand und Zahlung – Groundies GmbH) · Groundies — customer contact (Widerrufsrecht – Groundies GmbH)

04 / YOUR NEXT STEP

Still unresolved? Check your payment options

Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.

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  • The published withdrawal contact is sales@groundies.com or +49 761 45 89 29-52; a Freiburg postal address is also provided.
  • Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.

Sources: Groundies — customer contact (Widerrufsrecht – Groundies GmbH)

A person composing a support message beside order notes.
AI-generated illustration; not a real support exchange.

SAVE YOURSELF A BLANK EMAIL

Not sure what to say?

Use a short, specific message. Replace the brackets before sending it.

Open the ready-to-send message

Keep a copy. Leave out passwords, full card numbers and security codes.

ORDER SUPPORT TEMPLATE
Subject: Order [number]: [delivery / item / return problem]

Hello Groundies,

Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos].

Thank you,
[Name]

StraightReview does not send this message or collect the details you add.

BEFORE YOU GO

Two things worth knowing.

Does a delayed Groundies order prove a scam?

No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.

Are these Groundies terms newly verified?

This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.

CHECK THE DETAILSSources, dates & limitations

Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.

  1. Groundies — shipping and delivery (Versand und Zahlung – Groundies GmbH)

    Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.

    Checked
  2. Groundies — customer contact (Widerrufsrecht – Groundies GmbH)

    Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.

    Checked

A detail changed? Send a correction. Leave out private order or payment information.

Published · Updated