01 / YOUR NEXT STEP
Order missing? Check the promised date
US standard transit is estimated at 2–6 business days for $9.95, free above $150; two-business-day/next-business-day services cost $19.95/$29.95. Orders before 2pm California time on business days normally dispatch that day, otherwise next business day; sales can delay dispatch. International prices/transit appear at checkout; Standard collection can lag dispatch by 3–4 business days. Import charges may apply. Bahrain, Saudi Arabia, UAE and Israel are temporarily suspended. Delivery dates are not guaranteed. The page invites investigation after seven business days from ordering for USA/Australia, or 30 business days elsewhere.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Hello Molly — shipping and delivery (extra-shipping | Hello Molly US)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Hello Molly — returns and refunds (extra-returns | Hello Molly US)
03 / YOUR NEXT STEP
Read this before paying return postage
US ordinary returns: 30 days from delivery for twelve-month website credit only. Noncompliant returns may be refused or sent back at buyer expense; unusual activity can prompt refusal. Keep goods unworn/unwashed/unstained/unperfumed and tagged; shoes need original unlabelled boxes, bags original dust bags/packaging. Swimwear requires intact hygiene stickers. Excluded: final sale, intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners and Undercover Style Helpers. US QR drop-off costs $5, unavailable in Alaska/Hawaii; mailed labels $9.50. Original shipping is not credited. Processing aims for seven business days after warehouse receipt, longer at peaks. Supply fault photos first; independent-carrier parcels must be duties-paid, otherwise refused.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Hello Molly — returns and refunds (extra-returns | Hello Molly US)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Use the contact form or advertised Molly Bot chat. The page distinguishes round-the-clock automated help from limited live support and warns email can take longer. No message was submitted.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Hello Molly — customer contact (extra-contact | Hello Molly US)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Hello Molly, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Hello Molly order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Hello Molly terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Hello Molly — shipping and delivery (extra-shipping | Hello Molly US)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Hello Molly — returns and refunds (extra-returns | Hello Molly US)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Hello Molly — customer contact (extra-contact | Hello Molly US)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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