01 / YOUR NEXT STEP
Order missing? Check the promised date
UK standard transport is estimated at 2–3 working days, costing £2.99 or free above £50; express is £3.99 for 1–2 days. US standard is $4.95 for 4–6 working days, free above $75; US express costs $14.95 for 2–3 days. European standard is €7.99 for 4–8 working days, free above €50. Manufacturing is additional. Product-dependent production can take 1–2, 2–3 or 3–4 weeks. Tracking is issued when the completed order leaves. A combined order waits for its slowest item because split dispatch is not offered.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Indigo Lune — shipping and delivery (Shipping – Indigo Lune) · Indigo Lune — shipping and delivery (Where is my personalised order?)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Indigo Lune — returns and refunds (Return policy – Indigo Lune)
03 / YOUR NEXT STEP
Read this before paying return postage
Both return registration and posting must occur within 30 days of dispatch, not delivery. Personalized pieces cannot be returned or exchanged. Shipping and gift wrapping are not refunded. Return-postage pricing was not verified. Eligible goods must retain original condition; secure waterproof packaging can replace the original box. Separate orders should be mailed separately, and promotional bundles have additional terms.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Indigo Lune — returns and refunds (Return policy – Indigo Lune)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The Indigo Lune Zendesk help hub publishes a support-request page titled Submit a request, with weekday hours of 09:00–17:00 BST. Its text explains a 60-minute cancellation/address-edit window through confirmation email or order history; item or personalization changes require a new order. Form controls were not exposed in the retrieved page, so specific fields and successful submission remain unverified.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Indigo Lune — customer contact (Indigo Lune official support route)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Indigo Lune, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Indigo Lune order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Indigo Lune terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-05. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Indigo Lune — shipping and delivery (Shipping – Indigo Lune)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Indigo Lune — shipping and delivery (Where is my personalised order?)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Indigo Lune — returns and refunds (Return policy – Indigo Lune)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Indigo Lune — customer contact (Indigo Lune official support route)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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