01 / YOUR NEXT STEP
Order missing? Check the promised date
Delivery is usually 1–5 working days to the Benelux, Germany, Austria, France and Finland, and up to ten to other destinations. EU returns cost €5; other destinations require customer-arranged, customer-paid shipping. Working-day orders are described as dispatching that day or the following morning. Charges and import treatment vary by destination; confirm the order-specific total. The same page permits returns, including sale items, within 30 days of delivery if unworn with tags. It offers refunds or store credit rather than exchanges, and describes refunding within 14 days after warehouse receipt.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Kings of Indigo — returns and refunds (Shipping policy)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Kings of Indigo — returns and refunds (Shipping policy)
03 / YOUR NEXT STEP
Read this before paying return postage
The same page permits returns, including sale items, within 30 days of delivery if unworn with tags. EU returns cost €5; other destinations require customer-arranged, customer-paid shipping. It offers refunds or store credit rather than exchanges, and describes refunding within 14 days after warehouse receipt. Working-day orders are described as dispatching that day or the following morning. Delivery is usually 1–5 working days to the Benelux, Germany, Austria, France and Finland, and up to ten to other destinations. Charges and import treatment vary by destination; confirm the order-specific total.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Kings of Indigo — returns and refunds (Shipping policy)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Use the seller and contact information on your receipt. No current support channel was established by the saved checks.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Kings of Indigo, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Kings of Indigo order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Kings of Indigo terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Kings Of Indigo - Sustainable Denim Brand from Amsterdam
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Kings of Indigo — returns and refunds (Shipping policy)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated