01 / YOUR NEXT STEP
Order missing? Check the promised date
Australian standard transit is estimated at 2–5 working days; express 1–3, with rural/WA addresses potentially adding 1–2. Processing is additional. Standard shipping costs $10 below $200 and is free above; express costs $15. Tracking follows dispatch; support is customercare@kowtowclothing.com. Eligible collection is generally ready in 1–2 days. The merchant publishes customercare@kowtowclothing.com for email contact; no response was tested.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Kowtow — shipping and delivery (Shipping Policy | Kowtow Australia)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Kowtow — returns and refunds (Returns | Kowtow Australia)
03 / YOUR NEXT STEP
Read this before paying return postage
Full-price goods may receive refund, credit or exchange; eligible sale goods credit/exchange only, while final-sale and Relove goods are excluded. Refund/credit labels deduct $14; exchange labels are free. Instant exchanges hold a card payment, charged if originals are not received within 14 days. Request through the portal within 14 days of dispatch, not receipt. Keep goods clean, unworn and tagged, with product-specific packaging/hygiene conditions. Warehouse processing takes 5–7 working days.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Kowtow — returns and refunds (Returns | Kowtow Australia)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Tracking follows dispatch; support is customercare@kowtowclothing.com. The merchant publishes customercare@kowtowclothing.com for email contact; no response was tested. Australian standard transit is estimated at 2–5 working days; express 1–3, with rural/WA addresses potentially adding 1–2. Processing is additional. Standard shipping costs $10 below $200 and is free above; express costs $15. Eligible collection is generally ready in 1–2 days.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Kowtow — shipping and delivery (Shipping Policy | Kowtow Australia)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Kowtow, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Kowtow order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Kowtow terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Kowtow — shipping and delivery (Shipping Policy | Kowtow Australia)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Kowtow — returns and refunds (Returns | Kowtow Australia)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated