StraightReview — Clarity before checkout

THE ORDER HELP DESK

Think you’ve been scammed by Lash Buddy?

Start with what happened to your order. Check the dated details below, keep your records and ask for a specific remedy. This is practical order help, not a finding of fraud.

Find your next step Read our Lash Buddy review
StraightReview editorial deskSources checked
A parcel, laptop and notebook on a bright desk.
AI-generated editorial illustration; not an order from Lash Buddy.
ORDER WORRY?

Start here.
One step at a time.

PICK YOUR SITUATION

What went wrong?

Go straight to the steps that matter to you.

01Order missing? Check the promised dateCheck delivery & tracking02Wrong or damaged? Keep the evidenceKeep photos & get instructions03Read this before paying return postageCheck the return & refund terms04Still unresolved? Check your payment optionsUnderstand your next options

THE STORE’S PUBLISHED DETAILS

The essentials, at a glance.

Delivery: saved policy detail
The policy lists 1–2-business-day processing and typical 6–12-working-day delivery, with carrier or customs delays possible.

Sources: Lash Buddy — shipping and delivery (Shipping policy - Lash Buddy)

Returns: check before posting
The page opens with a 30-day receipt-based return framework for complete, unused lashes with packaging, but later limits refunds to faulty, damaged or incorrect goods and excludes change of mind. Return postage is buyer-paid and prior approval is required. Confirm eligibility before relying on the broad headline. Cancellation has a distinct 24-hour request period; payment posting can take longer.

Sources: Lash Buddy — returns and refunds (Refund policy - Lash Buddy)

Contact route
support@shoplashbuddy.com

Sources: Lash Buddy — shipping and delivery (Shipping policy - Lash Buddy)

Retailer statements. Check your own order’s terms.

01 / YOUR NEXT STEP

Order missing? Check the promised date

The policy lists 1–2-business-day processing and typical 6–12-working-day delivery, with carrier or customs delays possible. US shipping is USD6.50 below its free-shipping threshold above USD60; international charges are calculated at checkout. Address corrections should be requested within 24 hours, and tracking marked delivered has restrictive missing-parcel terms that buyers should check. The merchant publishes support@shoplashbuddy.com for email contact; no response was tested.

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  • Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.

Sources: Lash Buddy — shipping and delivery (Shipping policy - Lash Buddy)

02 / YOUR NEXT STEP

Wrong or damaged? Keep the evidence

Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.

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  • Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.

Sources: Lash Buddy — returns and refunds (Refund policy - Lash Buddy)

Hands photographing a garment and parcel for an order record.
AI-generated illustration; use your own order photographs.

03 / YOUR NEXT STEP

Read this before paying return postage

The page opens with a 30-day receipt-based return framework for complete, unused lashes with packaging, but later limits refunds to faulty, damaged or incorrect goods and excludes change of mind. Return postage is buyer-paid and prior approval is required. Confirm eligibility before relying on the broad headline. Cancellation has a distinct 24-hour request period; payment posting can take longer.

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  • Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.

Sources: Lash Buddy — returns and refunds (Refund policy - Lash Buddy)

04 / YOUR NEXT STEP

Still unresolved? Check your payment options

Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.

Show the stepsHide the steps
  • The merchant publishes support@shoplashbuddy.com for email contact; no response was tested. The policy lists 1–2-business-day processing and typical 6–12-working-day delivery, with carrier or customs delays possible. US shipping is USD6.50 below its free-shipping threshold above USD60; international charges are calculated at checkout. Address corrections should be requested within 24 hours, and tracking marked delivered has restrictive missing-parcel terms that buyers should check.
  • Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.

Sources: Lash Buddy — shipping and delivery (Shipping policy - Lash Buddy)

A person composing a support message beside order notes.
AI-generated illustration; not a real support exchange.

SAVE YOURSELF A BLANK EMAIL

Not sure what to say?

Use a short, specific message. Replace the brackets before sending it.

Open the ready-to-send message

Keep a copy. Leave out passwords, full card numbers and security codes.

ORDER SUPPORT TEMPLATE
Subject: Order [number]: [delivery / item / return problem]

Hello Lash Buddy,

Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos].

Thank you,
[Name]

StraightReview does not send this message or collect the details you add.

BEFORE YOU GO

Two things worth knowing.

Does a delayed Lash Buddy order prove a scam?

No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.

Are these Lash Buddy terms newly verified?

This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.

CHECK THE DETAILSSources, dates & limitations

Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.

  1. Lash Buddy — shipping and delivery (Shipping policy - Lash Buddy)

    Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.

    Checked
  2. Lash Buddy — returns and refunds (Refund policy - Lash Buddy)

    Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.

    Checked

A detail changed? Send a correction. Leave out private order or payment information.

Published · Updated