01 / YOUR NEXT STEP
Order missing? Check the promised date
International DHL is $24.95, typically 5–10 business days, with 1–3 days warehouse preparation stated separately. US lower-48 UPS is $5.95 with a 5–10-business-day estimate; Alaska/Hawaii/territories use $15.95 USPS. Two-day air is restricted to contiguous-US routes. Canadian taxes may be additional. Check destination availability and allow tracking activation time.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Lems — shipping and delivery (Shipping Information – Lems Shoes)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Lems — returns and refunds (Returns & Exchanges – Lems Shoes)
03 / YOUR NEXT STEP
Read this before paying return postage
Return eligible direct purchases within 60 days of purchase. US return-bar drop-off is free; a mailed label costs $9. Original shipping is nonrefundable for US and international returns. International returns deduct $14, with refund/reorder instead of exchange. Worn returns can be donated without refund. A separate six-month manufacturing-defect warranty and high-return-activity restrictions apply. Shoes must be unworn/new in the original box; final sale is excluded.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Lems — returns and refunds (Returns & Exchanges – Lems Shoes)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Use support@lemsshoes.com, (844) 859-5367, the contact form or described live chat. Published hours are weekdays 8am–3pm MST; offline chat replies are advertised within 1–2 business days.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Lems, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Lems order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Lems terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Lems — shipping and delivery (Shipping Information – Lems Shoes)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Lems — returns and refunds (Returns & Exchanges – Lems Shoes)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Lems — customer contact (Contact Us – Lems Shoes)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated