01 / YOUR NEXT STEP
Order missing? Check the promised date
Standard shipping is advertised free to over 60 countries. Paid express varies by destination, around $9.80–$30.55. North American/European guidance includes 1–12 business days, with stock or authorization delays possible. PO boxes are excluded. US standard imports are described as duty-paid, but express-related extra-charge language means customs treatment should be confirmed for the selected service.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Linennaive — shipping and delivery (Shipping – Linennaive)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Linennaive — returns and refunds (Return & Exchange – Linennaive)
03 / YOUR NEXT STEP
Read this before paying return postage
Buyer-funded return postage may apply. Exchanges depend on stock, with free replacement shipping; other colors/styles require a new purchase. Original-method refunds for complete orders include standard outward delivery. The policy cites 30 days for refunds with written dispatch evidence and up to 45 without it. Contact first and mail within 15 days after receipt. Eligibility requires unused standard-size/length goods without customization; some colors are excluded. Report faults within 14 days.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Linennaive — returns and refunds (Return & Exchange – Linennaive)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- Linennaive's contact page explicitly directs customers to its bottom-right Live Chat Box, Instagram DM @Linennaive and Facebook Messenger. These are published support routes; the chat widget and replies were not interaction-tested. It advertises approximately one business day to answer. Sizing enquiries should include the garment and bust, waist, hip and height measurements.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Linennaive — customer contact (Linennaive official support route)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Linennaive, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Linennaive order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Linennaive terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-05. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Linennaive — shipping and delivery (Shipping – Linennaive)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Linennaive — returns and refunds (Return & Exchange – Linennaive)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Linennaive — customer contact (Linennaive official support route)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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