01 / YOUR NEXT STEP
Order missing? Check the promised date
Standard processing is 4–5 days for personalized pieces or 3–4 for ready stock, plus 4–8-day transit at $5.95. DHL international transit is listed as 3–5 days after production, with destination-specific charges. Expedited/rushed options shorten both separate stages. The team works weekdays; estimates can change with sales/holidays and exclude customs delays.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Made by Mary — shipping and delivery (Shipping & Production Times – Made By Mary)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Made by Mary — returns and refunds (Returns & Exchanges - Made by Mary – Made By Mary)
03 / YOUR NEXT STEP
Read this before paying return postage
Unworn eligible pieces have 30 days from delivery for return/exchange. Personalized stamped pieces receive only 75% exchange/store credit, no refund; final-sale items are excluded. Original shipping is not refunded and return shipping is free only with purchased protection. Dispatch returns within 14 days of the portal process. Eligible November 1–December 17, 2026 purchases extend through January 31, 2027. Six-month defect/production-error warranty excludes wear, misuse and loss. Uninsured transit loss/damage is disclaimed.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Made by Mary — returns and refunds (Returns & Exchanges - Made by Mary – Made By Mary)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- Support is info@madebymary.com; the page also offers a chat widget during weekday 9 am–4 pm MST hours. Email response is targeted within 24–48 business hours; not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Made by Mary, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Made by Mary order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Made by Mary terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Made by Mary — shipping and delivery (Shipping & Production Times – Made By Mary)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Made by Mary — returns and refunds (Returns & Exchanges - Made by Mary – Made By Mary)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Made by Mary — customer contact (Contact Us Page | Made By Mary Support - Personalized Custom Jewelry)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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