01 / YOUR NEXT STEP
Order missing? Check the promised date
Stock dispatch targets 2–3 working days, with a current high-demand delay notice; most deliveries are described as within seven days. The support FAQ estimates crated B17/B52 EVO/B52 PRO transit at seven business days after dispatch. Shipping is advertised free. Supported destinations include the US excluding Alaska, Hawaii, territories and military bases, plus Australia. Tracking scans can take 48 hours. Mixed preorders wait for the latest item unless support is contacted within 12 hours.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Major Fitness — shipping and delivery (Shipping policy) · Major Fitness — customer contact (Support Center)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Major Fitness — returns and refunds (Refund policy) · Major Fitness — customer contact (Support Center)
03 / YOUR NEXT STEP
Read this before paying return postage
Eligible returns have 35 days after delivery; preference returns must be unused, complete and resalable in original condition. The support FAQ requires cancellation requests within 12 hours, narrower than the refund policy’s before-shipment wording. Buyers pay preference freight; the merchant covers confirmed fault, wrong goods or late delivery. Authorization is required. Inspection is stated at three working days after receipt, then Shop Pay up to ten business days or PayPal 3–7. This policy permits cancellation before shipment; check the support FAQ’s separate request deadline.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Major Fitness — returns and refunds (Refund policy) · Major Fitness — customer contact (Support Center)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Use support@majorfitness.com or call 800-276-8577, Monday–Friday 9am–6pm EDT excluding holidays. The support hub also covers multipart shipments and assembly help. The earlier major-lutie.com address redirected to this storefront; response performance was not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Major Fitness, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Major Fitness order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Major Fitness terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Major Fitness — shipping and delivery (Shipping policy)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Major Fitness — returns and refunds (Refund policy)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Major Fitness — customer contact (Support Center)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated