StraightReview — Clarity before checkout

THE ORDER HELP DESK

Think you’ve been scammed by Message Factory?

Start with what happened to your order. Check the dated details below, keep your records and ask for a specific remedy. This is practical order help, not a finding of fraud.

Find your next step Read our Message Factory review
StraightReview editorial deskSources checked
A parcel, laptop and notebook on a bright desk.
AI-generated editorial illustration; not an order from Message Factory.
ORDER WORRY?

Start here.
One step at a time.

PICK YOUR SITUATION

What went wrong?

Go straight to the steps that matter to you.

01Order missing? Check the promised dateCheck delivery & tracking02Wrong or damaged? Keep the evidenceKeep photos & get instructions03Read this before paying return postageCheck the return & refund terms04Still unresolved? Check your payment optionsUnderstand your next options

THE STORE’S PUBLISHED DETAILS

The essentials, at a glance.

Delivery: saved policy detail
Most in-stock orders are dispatched within 48 hours Monday–Friday, with weekend and holiday orders processed the next working day.

Sources: Message Factory — shipping and delivery (Politique d’expédition)

Returns: check before posting
Eligible online purchases must be returned within 10 days of receipt; the postmark determines a mailed return’s deadline.

Sources: Message Factory — returns and refunds (Politique de remboursement)

Contact route
info@messagefcty.com

Sources: Message Factory — customer contact (Contactez-nous)

Retailer statements. Check your own order’s terms.

01 / YOUR NEXT STEP

Order missing? Check the promised date

Most in-stock orders are dispatched within 48 hours Monday–Friday, with weekend and holiday orders processed the next working day. Canada Post ground shipping in Canada is free from CAD125 before tax, otherwise CAD12; other-carrier options have different charges. Tracking is emailed and delivery does not include a signature. Canadian transport is listed at 2–6 days; US estimates are 4–10 working days by region. US cost depends on address, weight and parcel size, with possible customer-paid brokerage.

Show the stepsHide the steps
  • Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.

Sources: Message Factory — shipping and delivery (Politique d’expédition)

02 / YOUR NEXT STEP

Wrong or damaged? Keep the evidence

Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.

Show the stepsHide the steps
  • Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.

Sources: Message Factory — returns and refunds (Politique de remboursement)

Hands photographing a garment and parcel for an order record.
AI-generated illustration; use your own order photographs.

03 / YOUR NEXT STEP

Read this before paying return postage

Eligible online purchases must be returned within 10 days of receipt; the postmark determines a mailed return’s deadline. Customers pay return postage; refunds can also lose CAD12 plus tax if retained items fall below the free-shipping threshold. Size exchange and store-credit options have different terms. Request authorisation through info@messagefcty.com. Items must be unworn, unwashed, unaltered and tagged. Final-sale items and named hygiene categories are excluded. Cleaning charges and promotion recalculations may apply. November/December gifts have separate holiday rules, so confirm the option and deadline for the order.

Show the stepsHide the steps
  • Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.

Sources: Message Factory — returns and refunds (Politique de remboursement)

04 / YOUR NEXT STEP

Still unresolved? Check your payment options

Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.

Show the stepsHide the steps
  • The contact page publishes 438-337-5930 and info@messagefcty.com for clothing, order and return questions. It offers chat Monday–Friday, 09:00–17:00, and a contact form with name, email and message fields. The page also identifies its Magog shop. These published routes were observed without contacting staff or testing support.
  • Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.

Sources: Message Factory — customer contact (Contactez-nous)

A person composing a support message beside order notes.
AI-generated illustration; not a real support exchange.

SAVE YOURSELF A BLANK EMAIL

Not sure what to say?

Use a short, specific message. Replace the brackets before sending it.

Open the ready-to-send message

Keep a copy. Leave out passwords, full card numbers and security codes.

ORDER SUPPORT TEMPLATE
Subject: Order [number]: [delivery / item / return problem]

Hello Message Factory,

Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos].

Thank you,
[Name]

StraightReview does not send this message or collect the details you add.

BEFORE YOU GO

Two things worth knowing.

Does a delayed Message Factory order prove a scam?

No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.

Are these Message Factory terms newly verified?

This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.

CHECK THE DETAILSSources, dates & limitations

Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.

  1. Message Factory — shipping and delivery (Politique d’expédition)

    Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.

    Checked
  2. Message Factory — returns and refunds (Politique de remboursement)

    Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.

    Checked
  3. Message Factory — customer contact (Contactez-nous)

    Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.

    Checked

A detail changed? Send a correction. Leave out private order or payment information.

Published · Updated