01 / YOUR NEXT STEP
Order missing? Check the promised date
All US orders have free ground shipping. Processing takes 1–2 business days, weekdays only, followed by checkout/carrier transit typically 1–7 business days. USPS Priority upgrade is available; Priority Express is not supported. Upgraded shipping fees are not refunded. International service is limited to Canada, UK, Australia and New Zealand, with weight/destination rates and duties/taxes shown for prepayment at checkout. ALL outside-US orders are final sale with no returns. Preorders use product/cart dates; delay beyond the original window offers cancellation for full refund.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Modern Citizen — customer contact (FAQ at Modern Citizen | Shipping, Returns & Customer Support)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Modern Citizen — customer contact (FAQ at Modern Citizen | Shipping, Returns & Customer Support)
03 / YOUR NEXT STEP
Read this before paying return postage
US own-site/store purchases: returns must ARRIVE within 30 days of original delivery. Exchanges/credit and shop returns free; payment refunds deduct $10 unless optional nonrefundable Return Coverage purchased. Final Sale/additional-discount-sale excluded; Exchange/Store Credit labels restrict options. Lost gift eligibility deducts gift value unless returned. Instant exchanges require card authorization; late originals can trigger full replacement charges; discrepancies are charged separately. Ordinary exchange stock unguaranteed. Price adjustments requested within 14 days of purchase give credit and make adjusted items nonrefundable. Unworn/sellable goods; beauty/candles/perfume unopened/unused. Processing: 5–10 business days from receipt; card posting up to ten additional business days. International orders final sale. Expired January 15, 2026 holiday extension is inapplicable.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Modern Citizen — customer contact (FAQ at Modern Citizen | Shipping, Returns & Customer Support)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Support publishes hi@moderncitizen.com and text-only 844-440-8359 (does not accept calls), weekdays 09:00–17:00 PST. It asks customers to allow at least 24 hours for a reply. These channels and response targets were not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Modern Citizen — customer contact (FAQ at Modern Citizen | Shipping, Returns & Customer Support)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Modern Citizen, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Modern Citizen order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Modern Citizen terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Modern Citizen — storefront (Modern Citizen | Versatile, Accessible, and Modern Women's Fashion)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Modern Citizen — customer contact (FAQ at Modern Citizen | Shipping, Returns & Customer Support)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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