01 / YOUR NEXT STEP
Order missing? Check the promised date
This is an overall estimate, not an additional transit period after those 24 hours. The combined shipping-and-returns page allows about 24 hours for processing and describes expected arrival 4–7 days after order placement, depending on location. The merchant says it does not ordinarily accept product returns or refunds. For transit damage or an incorrect order, it asks buyers to email hi@drinkmoment.com immediately. No remedy, product effect or delivery outcome was independently tested. The merchant publishes hi@drinkmoment.com for email contact; no response was tested.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Moment — returns and refunds (Drinks To Relax Your Mind | Returns)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Moment — returns and refunds (Drinks To Relax Your Mind | Returns)
03 / YOUR NEXT STEP
Read this before paying return postage
The combined shipping-and-returns page allows about 24 hours for processing and describes expected arrival 4–7 days after order placement, depending on location. The merchant says it does not ordinarily accept product returns or refunds. This is an overall estimate, not an additional transit period after those 24 hours. For transit damage or an incorrect order, it asks buyers to email hi@drinkmoment.com immediately. No remedy, product effect or delivery outcome was independently tested. The merchant publishes hi@drinkmoment.com for email contact; no response was tested.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Moment — returns and refunds (Drinks To Relax Your Mind | Returns)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- For transit damage or an incorrect order, it asks buyers to email hi@drinkmoment.com immediately. The merchant publishes hi@drinkmoment.com for email contact; no response was tested. The combined shipping-and-returns page allows about 24 hours for processing and describes expected arrival 4–7 days after order placement, depending on location. This is an overall estimate, not an additional transit period after those 24 hours. The merchant says it does not ordinarily accept product returns or refunds. No remedy, product effect or delivery outcome was independently tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Moment — returns and refunds (Drinks To Relax Your Mind | Returns)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Moment, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Moment order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Moment terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Moment | Drink Your Meditation | As Seen On Shark Tank
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Moment — returns and refunds (Drinks To Relax Your Mind | Returns)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated