01 / YOUR NEXT STEP
Order missing? Check the promised date
From Lithuania, post estimates 3–10 business days Europe/10–20 elsewhere; express 2–5, economy 2–14. DHL/FedEx exclude PO boxes; post tracking may be limited, and holidays/customs/carriers can delay estimates. Made-to-order production is additional to transit; obtain the item estimate. Tax scopes: US duties/tariffs prepaid, selected-state sales tax collected; Canada/Norway tax collected; EU VAT included; UK VAT collected up to £135, above that paid on delivery; Australia GST collected but extra duties possible; NZ taxes paid on delivery. Other markets pay local charges; use checkout/current policy. Request address changes promptly before dispatch.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Not Perfect Linen — shipping and delivery (Shipping policy – not PERFECT LINEN)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Not Perfect Linen — returns and refunds (Refund policy – not PERFECT LINEN)
03 / YOUR NEXT STEP
Read this before paying return postage
Goods must be clean/undamaged/unwashed, unworn except try-on, tags intact; agreed partial refunds may apply otherwise. Refunds: original payment within 14 days after receipt/inspection, plus variable bank time. Uncollected parcels and return-transit loss/damage receive no refund. Contact within 14 days of delivery; await approval, then post within 30 days of delivery. Buyer funds postage to Lithuania; original delivery is retained. Custom/personalized, donation or sale items marked Final Sale, gift cards and retroactive/expired-discount orders are excluded unless damaged/defective. Inspect and report damage/wrong goods immediately. Request cancellation/changes within 14 purchase-hours; shipped orders cannot cancel.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Not Perfect Linen — returns and refunds (Refund policy – not PERFECT LINEN)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- For order questions use orders@notperfectlinen.com. Separate public mailboxes handle wholesale and collaborations. The address was read from the page’s encoded public email link, not guessed; no response test was performed.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Not Perfect Linen — customer contact (Contact Us – not PERFECT LINEN)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Not Perfect Linen, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Not Perfect Linen order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Not Perfect Linen terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Not Perfect Linen — shipping and delivery (Shipping policy – not PERFECT LINEN)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Not Perfect Linen — returns and refunds (Refund policy – not PERFECT LINEN)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Not Perfect Linen — customer contact (Contact Us – not PERFECT LINEN)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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