StraightReview — Clarity before checkout

THE ORDER HELP DESK

Think you’ve been scammed by Oliver and Blake?

Before you assume the worst, check the detail that matches your problem. A late parcel, a faulty item and a change-of-mind return need different next steps. This guide explains the published routes; it is not a finding of fraud.

Find your next step Read our Oliver & Blake review
StraightReview editorial deskSources checked
A parcel, laptop and notebook arranged on a bright desk.
AI-generated editorial illustration; not an Oliver and Blake order.
ORDER WORRY?

Start here.
One step at a time.

PICK YOUR SITUATION

What went wrong?

Go straight to the steps that matter to you.

01Parcel missing? Check these two deadlinesCheck delivery & tracking02Wrong or damaged item? Keep the evidenceKeep photos & get instructions03Read this before paying return postageCheck the return & refund terms04Still unresolved? Protect your payment optionsUnderstand your next options

THE STORE’S PUBLISHED DETAILS

The essentials, at a glance.

Start here
support@oliverandblake.com

Sources: Oliver & Blake contact page

Shipping policy estimate
6–10 business days total

Sources: Oliver & Blake shipping policy

Change-of-mind request
Within 30 days of delivery

Sources: Oliver & Blake return and refund policy

Published reply target
1–2 business days; Monday–Friday

Sources: Oliver & Blake contact page

Retailer statements. Check your own order’s terms.

01 / YOUR NEXT STEP

Parcel missing? Check these two deadlines

The shipping policy estimates 3–4 business days of processing plus 3–6 in transit: approximately 6–10 overall. The contact FAQ instead allows 3–8 days after dispatch. These estimates differ. Save the delivery promise shown when you ordered and ask support which applies to your parcel.

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  • No tracking email after five business days? Check spam, then email your order number. The tracking page accepts a tracking number or your order number plus checkout email.
  • Marked delivered but missing? Check the address, household and carrier; the policy asks you to report this within seven days of the delivery scan.

Sources: Oliver & Blake shipping policy · Oliver & Blake contact page · Oliver & Blake order tracking

02 / YOUR NEXT STEP

Wrong or damaged item? Keep the evidence

Photograph the item, its label and the packaging before returning anything. The retailer asks for an order number and photos when reporting a faulty, damaged or incorrect item within 30 days.

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  • Its policy offers a replacement or full refund for these reports, with return postage covered.
  • Ask for written instructions and keep the parcel receipt. This published promise has not been tested by StraightReview.

Sources: Oliver & Blake return and refund policy

Hands photographing a garment and parcel for an order record.
Illustrative AI-generated image; keep your own order photographs.

03 / YOUR NEXT STEP

Read this before paying return postage

For change-of-mind returns, the policy lists a China warehouse and customer-paid shipping. US, Canadian and Australian customers are offered store credit; the UK/EU sections describe original-payment refunds. Your location matters.

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  • Email first for the return address. Keep items unworn with tags; sale items and some opened hygiene goods have exclusions.
  • Approved credit or refunds are described as processed within 14 days of return receipt and inspection; bank posting may take longer.

Sources: Oliver & Blake return and refund policy · Oliver & Blake contact page

04 / YOUR NEXT STEP

Still unresolved? Protect your payment options

Keep your receipt, tracking screenshots, photographs and messages together. If support cannot resolve the problem, contact the payment provider shown on your receipt and ask about its dispute process. Waiting for a reply should not make you miss a provider's deadline.

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  • For US credit-card billing errors, the FTC explains a written dispute deadline of 60 days after the first statement containing the error was sent. Product-quality complaints are treated differently.
  • Report an unrecognised payment to your bank promptly. Payment protections vary by method and country; a refund is not guaranteed.

Sources: FTC: billed for goods you did not receive

A person composing a support message beside order notes.
AI-generated editorial illustration; not a real support exchange.

SAVE YOURSELF A BLANK EMAIL

Not sure what to say?

Use a short, specific message. Replace the brackets before sending it.

Open the ready-to-send message

Keep a copy. Leave out passwords, full card numbers and security codes.

ORDER SUPPORT TEMPLATE
Subject: Order [number]: [delivery / item / return problem]

Hello Oliver and Blake,

I placed order [number] on [date]. The problem is [brief description]. Tracking currently shows [status].

Please confirm [delivery update / return instructions / proposed remedy]. I have attached [receipt/photos] and my delivery country is [country].

Thank you,
[Name]

Open the retailer’s contact page

StraightReview does not send this message or collect the details you add.

BEFORE YOU GO

Two things worth knowing.

Does an order delay prove Oliver and Blake is a scam?

No. A delay alone does not establish fraud. Check your order records and request a specific update. This help page addresses problems; the separate StraightReview assessment explains our broader view of the store.

How can I contact Oliver and Blake?

The contact page lists support@oliverandblake.com, +44 7537 171591 and a message form. Published hours are Monday–Friday, 9am–6pm UK time. Never send a password or full card details with a support request.

Sources: Oliver & Blake contact page

CHECK THE DETAILSSources, dates & limitations

Checked 26 October 2026. We read public pages but did not place an order, send a support request or test tracking, returns or payment recovery. Published policies can change and do not establish how an individual case will be handled. Local consumer rights may provide additional protections.

  1. Oliver & Blake shipping policy

    Published delivery estimates and steps for missing parcels; not measured delivery performance.

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  2. Oliver & Blake return and refund policy

    Retailer's regional return conditions; these statements are not a legal assessment.

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  3. Oliver & Blake contact page

    Support routes, hours and FAQ; the delivery FAQ differs from the shipping policy.

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  4. Oliver & Blake order tracking

    Public tracking inputs inspected; no customer order or tracking lookup performed.

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  5. FTC: billed for goods you did not receive

    US consumer guidance on payment disputes; protections differ by payment method and circumstances.

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A detail changed? Send a correction. Leave out private order or payment information.

Published · Updated