01 / YOUR NEXT STEP
Order missing? Check the promised date
Shipping rates are calculated at checkout, and dispatched orders receive tracking; allow up to 24 hours for tracking to appear. Orders are processed within 1–2 business days after the confirmation email, excluding weekends and holidays. The policy offers DHL/FedEx express services but the saved text does not show the rate-and-transit table. Customs may affect timing and customers pay applicable import duties and taxes. Its 10-day instruction is when to contact support after shipment confirmation, not a guaranteed arrival deadline.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Purnama — shipping and delivery (Shipping - PURNAMA)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Purnama — returns and refunds (Return & Exchange - PURNAMA)
03 / YOUR NEXT STEP
Read this before paying return postage
The policy offers exchanges for defects and for size or colour, but excludes change-of-mind returns or refunds. Goods must be unused and in the received condition; await chat or WhatsApp instructions before returning. A higher-priced replacement costs extra, while a lower-priced style generally does not produce a difference refund. Contact the merchant within 7 days of receiving the products with a reason and relevant images. Replacements depend on stock. Sale items qualify only if defective.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Purnama — returns and refunds (Return & Exchange - PURNAMA)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- It states daily hours of 08:00–23:30 GMT+8 and also displays a contact form with name, email, phone and message fields. The official contact page offers WhatsApp, calls or texts through +1(512)518-1308 for US customers and +65 9088 7506 for Singapore and worldwide customers. No contact was sent and response performance was not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Purnama, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Purnama order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Purnama terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Purnama — shipping and delivery (Shipping - PURNAMA)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Purnama — returns and refunds (Return & Exchange - PURNAMA)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Purnama — customer contact (Contact Us - PURNAMA)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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