01 / YOUR NEXT STEP
Order missing? Check the promised date
UK standard shipping is £4 or free over £40, estimated 5–7 business days; next-day service is £6 with a 9 pm cutoff and bank-holiday exclusions. USA/Canada standard is £7 for 6–8 business days; express £12 for 3–5. European service excludes specified countries; Ireland, Channel Islands and Australia/New Zealand have separate rates. Dispatch is from UK/Ireland warehouses; customs may apply and times are estimates.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: REHAB — shipping and delivery (Shipping – rehabyourhair)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: REHAB — returns and refunds (Returns – rehabyourhair) · REHAB — returns and refunds (Refund policy – rehabyourhair)
03 / YOUR NEXT STEP
Read this before paying return postage
Unused goods in original resale condition, with purchase proof, are returnable within 14 days of receipt. Outward and return postage are not reimbursed. UK buyers use the return portal; other countries contact info@rehabyourhair.com. The detailed policy describes a 14-day receipt-based cancellation request and reimbursement within 14 days of notification, which may be withheld pending returned goods or dispatch proof. Personalized goods and unsealed hygiene goods are excluded; buyers bear return cost/risk. Opened or used products are excluded.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: REHAB — returns and refunds (Returns – rehabyourhair) · REHAB — returns and refunds (Refund policy – rehabyourhair)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- The published contact form requests name, email, order reference and message; no submission or response was tested. other countries contact info@rehabyourhair.com.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: REHAB — customer contact (Contact – rehabyourhair) · REHAB — returns and refunds (Returns – rehabyourhair)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello REHAB, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed REHAB order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these REHAB terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- REHAB — shipping and delivery (Shipping – rehabyourhair)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - REHAB — returns and refunds (Returns – rehabyourhair)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - REHAB — returns and refunds (Refund policy – rehabyourhair)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - REHAB — customer contact (Contact – rehabyourhair)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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