01 / YOUR NEXT STEP
Order missing? Check the promised date
The seller quotes 1–3 business days of handling before dispatch and another 6–10 days of delivery. Standard worldwide shipping is advertised as free, with an optional priority choice at checkout. Tracking arrives by email. The statement that import duties and taxes are covered is a merchant promise that was not independently tested.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Rera — shipping and delivery (Shipping policy – Rera)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Rera — customer contact (Rera refund-policy contact discrepancies)
03 / YOUR NEXT STEP
Read this before paying return postage
Unused, undamaged goods in original packaging have a 14-day return/exchange window after receipt. Customers pay return postage, with tracking or insurance recommended. Requests require photographs and video explaining the issue; report damage immediately. Email cancellation with the order number before dispatch; shipped orders cannot be cancelled.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Rera — customer contact (Rera refund-policy contact discrepancies)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- For returns, the policy names rera.jpn@gmail.com, with gabriellesvault@gmail.com parenthetically included. Its footer instead displays Rera.jpg@gmail.com. The mailbox inconsistency remains unresolved; none was response-tested, so confirm instructions through the current official site before posting goods.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Rera — customer contact (Rera refund-policy contact discrepancies)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Rera, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Rera order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Rera terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-05. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Rera — shipping and delivery (Shipping policy – Rera)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - Rera — customer contact (Rera refund-policy contact discrepancies)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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