01 / YOUR NEXT STEP
Order missing? Check the promised date
Australian standard is AUD10/free above AUD500, with 2–10-business-day transit by region; express AUD15/free above AUD500, 1–4 days. International DHL tables provide destination rates and typically 2–5-business-day transit. Production time is specified at purchase and precedes shipping; weekday processing and signature delivery apply. Listed major-market prices include duties; other destinations use checkout charges. Holiday cutoff dates vary by product and require confirmation internationally.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: SARAH & SEBASTIAN — shipping and delivery (Shipping – SARAH & SEBASTIAN)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: SARAH & SEBASTIAN — returns and refunds (Returns & Repairs – SARAH & SEBASTIAN)
03 / YOUR NEXT STEP
Read this before paying return postage
Australian full-price change-of-mind returns are for credit, within 14 days of dispatch, unworn in original packaging. Worn/tried-on earrings, bespoke and archive-sale goods are excluded from ordinary returns. Purchases from November 10, 2026 have a holiday return deadline of January 14, 2027. Repairs have separate charges and routing; international ordinary-return eligibility is not clearly established. Domestic labels deduct AUD8.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: SARAH & SEBASTIAN — returns and refunds (Returns & Repairs – SARAH & SEBASTIAN)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- Client Care publishes clientcare@care.sarahandsebastian.com and 1300 050 220, weekdays 9 am–5 pm AEDT. It offers contact-form, live-chat and appointment routes; response was not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: SARAH & SEBASTIAN — customer contact (Contact Us – SARAH & SEBASTIAN)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello SARAH & SEBASTIAN, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed SARAH & SEBASTIAN order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these SARAH & SEBASTIAN terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- SARAH & SEBASTIAN — shipping and delivery (Shipping – SARAH & SEBASTIAN)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - SARAH & SEBASTIAN — returns and refunds (Returns & Repairs – SARAH & SEBASTIAN)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - SARAH & SEBASTIAN — customer contact (Contact Us – SARAH & SEBASTIAN)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated