01 / YOUR NEXT STEP
Order missing? Check the promised date
Weekday processing takes 1–2 business days before transit; all quoted transit estimates are business days; peaks/holidays may delay and no date guaranteed. Contiguous-US standard 5–9 business days: $9.99/free over $100, 6am PST cutoff. Expedited 3–4 days/$19.99 and $4.99 preparation-only Skip the Line have 2pm cutoffs; next-day 1 business day/$34.99 cutoff noon. Alaska/Hawaii $22.99/10–14 days; territories $24.99, Canada $34.99, rest-world $39.99/10–21 days. These regions lack ordinary free/expedited/next-day options; territories and overseas ordinary returns excluded on this shipping page. New Zealand unavailable. Exact checkout destinations/PO restrictions and duties apply; check the cited table. RTS is not automatic refund: after warehouse receipt choose $14.99 standard reshipment or credit less original shipping and $14.99; no response within 14 days makes order unwanted/nonrefundable.
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Carrier-confirmed delivered-missing parcels have no merchant refund/replacement. Distinct still-in-transit carrier failures may qualify after 20 days from original estimated arrival for expedited replacement or credit; unavailable items get credit, no cash refund. Replacement $0 items cannot be returned/exchanged. Under $300 orders have automatic authority-to-leave; over $300 require signature, with exactly $300 unstated. The returns page separately gives UK/EU-based customers a cancellation exception within 14 days of delivery, with buyer-paid LA return, receipt-dependent refund and late-return credit conditions. This is a regional exception to the general overseas ordinary-return exclusion. Ordinary change-of-mind cancellations are prohibited except that UK/EU route. Address-amendment requests must be immediate and are not guaranteed.
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Selfie Leslie — shipping and delivery (Shipping) · Selfie Leslie — returns and refunds (Returns & Exchanges)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Selfie Leslie — returns and refunds (Returns & Exchanges)
03 / YOUR NEXT STEP
Read this before paying return postage
Ordinary US returns: lodge/download label/postmark within seven days of delivery for refund, 14 for credit/exchange. Refund/credit fee: $11.99 per request, not item; original shipping/priority/insurance retained. Credit lasts 12 months, noncash; refunded credit/gift cards retain expiry, mixed payments restore them first. Late/rejected/partial-set/combined-order returns may be refused/buyer-reshipped; unusual patterns risk account/refund refusal. Faults: lodge photos within 48 hours of delivery; approved prepaid return must arrive within 14 days of original delivery. Assessed replacement is free; out-of-stock/unrepairable faults refund original payment plus shipping, preserving credit/gift-card method. EU/UK: cancel within 14 days of delivery; buyer pays LA return. Refund goods/basic $9.99 outbound once received; late returns get credit. Two exchanges/order maximum, then credit; faults excepted.
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Full-charge triggers vary: return received versus processed within 14 days; confirm all before using. $15 bonus: same exchange only, nonrefundable/not-sale; discount codes excluded. Out-of-stock exchanges refund only within seven-day refund window, otherwise credit. Keep unworn/unwashed/unstained/unscented goods tagged/packaged. Final Sale/outlet/39%+ markdowns excluded unless faulty. Exclusions: bodysuits, intimates, underwear/accessories, swimwear, jewellery, perfume, makeup/brushes, styling accessories, skincare, face masks, personalised/custom goods. Processing: 7–10 business days plus 5–10 bank days, longer at peaks. Declare faults noticed after wear; assessed nonfaults incur ordinary fees. Named hygiene exclusions still apply; this exception qualifies the overseas ban. Instant shipping conflicts: summary says standard, later instructions free expedited. Instant holds also conflict: $1 summary versus full new-item value instructions.
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Selfie Leslie — returns and refunds (Returns & Exchanges)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- The contact page links the Help Centre, chat support and an email-support route, with Monday–Friday, 9am–5pm Pacific service hours except holidays. These visible contact controls were not response-tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Selfie Leslie, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Selfie Leslie order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Selfie Leslie terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Selfie Leslie — shipping and delivery (Shipping)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Selfie Leslie — returns and refunds (Returns & Exchanges)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Selfie Leslie — customer contact (Contact Us)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
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A detail changed? Send a correction. Leave out private order or payment information.
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