01 / YOUR NEXT STEP
Order missing? Check the promised date
Processing normally takes 1–2 business days; quoted delivery is 3–5 business days for the US and 5–7 for Canada. Tracking follows dispatch, and address changes or cancellation must be requested before shipment. The inspected store ships free to the contiguous US and Canada. Non-contiguous US areas and Canada’s Nunavut, Northwest Territories and Yukon are excluded. Regional stores can have different rules.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: SIHOO — returns and refunds (Returns Policy – Official US Sihoo Store)
03 / YOUR NEXT STEP
Read this before paying return postage
The page offers 30 days from delivery and free return transport in the US and Canada, excluding clearance and final-sale products. Approved refunds are described as seven days, later qualified to seven business days after inspection. Its main eligibility text requires unused goods and original packaging, but the FAQ permits reasonable normal use; obtain written clarification before assembling or testing. Report wrong, damaged or defective goods within one week with photos. Misuse can cause fees or refusal.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: SIHOO — returns and refunds (Returns Policy – Official US Sihoo Store)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- The refund policy instead lists support hours as 5pm–2am Pacific, differing from the contact page’s 24/7 claim. Email support_us@sihoo.com for products, shipping or warranty assistance. The contact page claims round-the-clock online service. The form remained a loading placeholder in the captured text, so operation was not verified. The page names SIHOO INTELLIGENT HOME USA LTD. as operator.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: SIHOO — returns and refunds (Returns Policy – Official US Sihoo Store) · SIHOO — customer contact (Contact us – Official US Sihoo Store)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello SIHOO, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed SIHOO order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these SIHOO terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- SIHOO — shipping and delivery (Sihoo Ergonomic Chair Shipping Policy - Fast Shipping – Official US Sihoo Store)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - SIHOO — returns and refunds (Returns Policy – Official US Sihoo Store)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - SIHOO — customer contact (Contact us – Official US Sihoo Store)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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