01 / YOUR NEXT STEP
Order missing? Check the promised date
The merchant advertises free worldwide shipping. Quoted transit is 8–11 days after dispatch in the USA and 15–18 elsewhere, excluding weekly days off and subject to customs/natural-event delays. International customers pay applicable customs fees. This page does not establish a production or dispatch deadline.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Solomon & Co. — shipping and delivery (Shipping Policy – Solomon & Co.)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
03 / YOUR NEXT STEP
Read this before paying return postage
Returns must be initiated within seven days after delivery and require authorization; buyers pay return shipping. Original condition is required and customer-caused damage may reduce refunds. The page describes both 2–3 working-day refund processing and a later 24-hour inspection plus 24–48-hour credit sequence; confirm expected timing. Delays outside the merchant's control are excluded from its refund promise.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The official contact page publishes admin@solomonjeweler.com and an enquiry form. Submission and the merchant's response were not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Solomon & Co. — customer contact (Contact Us | Get in Touch with Our Team – Solomon & Co.)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Solomon & Co., Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Solomon & Co. order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Solomon & Co. terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Solomon & Co. — shipping and delivery (Shipping Policy – Solomon & Co.)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Solomon & Co. — returns and refunds (Return and Exchange Policy - Easy and Hassle-Free Returns – Solomon & Co.)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Solomon & Co. — customer contact (Contact Us | Get in Touch with Our Team – Solomon & Co.)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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