01 / YOUR NEXT STEP
Order missing? Check the promised date
Allow 3–5 business days handling, or potentially over 15 days for custom manufacture. Regular transit is listed at 5–12 business days to the US and 5–15 to destinations including the UK/Australia. Regular postage costs $8.99, or $15 when shoes are included, and becomes free above $120. Express is $38, free above $250, for estimated transit of 3–9 business days. Import charges remain the buyer's responsibility.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: SooLinen — customer contact (Shipping & Delivery – SooLinen support)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: SooLinen — returns and refunds (Returns & Refund – SooLinen)
03 / YOUR NEXT STEP
Read this before paying return postage
The return window runs 30 days from signing for delivery. Email before using the listed Shenzhen return address, then provide tracking. Wrong/defective-item postage is covered; other returns are buyer-funded and original shipping is retained. Goods must stay unworn, unwashed, tagged and packaged. Processing takes an estimated 3–5 business days after arrival, with card posting potentially another 1–30. Cancellation requires an unshipped order and a request within 12 hours.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: SooLinen — returns and refunds (Returns & Refund – SooLinen)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- Sales@soolinen.com is the published email, with Kate named as a contact; product pages also have Ask a Question. The claimed 24–48-hour response window was not tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: SooLinen — customer contact (Shipping & Delivery – SooLinen support)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello SooLinen, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed SooLinen order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these SooLinen terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-05. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- SooLinen — customer contact (Shipping & Delivery – SooLinen support)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked - SooLinen — returns and refunds (Returns & Refund – SooLinen)
Official-page observation saved on 2026-11-05; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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