01 / YOUR NEXT STEP
Order missing? Check the promised date
The FAQ says shipping is currently limited to European countries. Tracking is emailed after dispatch. It estimates Spain at 24–48 hours, Portugal at 3–5 business days, most EU destinations at 5–7, selected eastern destinations up to 10, and non-EU European destinations at 7–10 business days. Carrier delays may extend these estimates. Regional charges and free-shipping thresholds vary; UK and Swiss deliveries are DAP, with applicable import charges paid by the customer. Confirm timing and eligibility for the actual destination.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Soruka — shipping and delivery (Frequently Asked Questions - Soruka)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Soruka — returns and refunds (Returns Policy - Soruka)
03 / YOUR NEXT STEP
Read this before paying return postage
Returns are allowed within 30 days after receiving goods, provided items are unused with original packaging and intact tags. Include the customer name and order number, and use the published return destination or ask through the contact form. Non-EU returns need the original invoice outside the parcel and a RETURN marking to avoid border rejection. The detailed policy describes refund handling within 14 days of warehouse return, plus possible payment-posting time; confirm the timetable, as the FAQ uses shorter refund wording. Ordinary postage is customer-paid.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Soruka — returns and refunds (Returns Policy - Soruka)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The contact page distinguishes a virtual-assistant chat from a separate contact form for wholesale enquiries, returns and other questions. It allows an image attachment. These are observed routes, not a tested human-support response; the shop’s listed opening hours should not be treated as a guaranteed support-response schedule.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Soruka, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Soruka order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Soruka terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Soruka — shipping and delivery (Frequently Asked Questions - Soruka)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Soruka — returns and refunds (Returns Policy - Soruka)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Soruka — customer contact (Contact | Soruka EN)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated