01 / YOUR NEXT STEP
Order missing? Check the promised date
The shipping page gives estimated India delivery ranges of 2–3 business days for metros, 2–5 elsewhere and up to seven for North East or Jammu and Kashmir. Charges vary by order and destination and are shown at checkout. Cancellation requests should be made before shipment. Its separate seven-working-day prepaid-refund process is not an outward-delivery estimate.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Sotrue — shipping and delivery (Shipping & Cancellation Policy | Sotrue)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: Sotrue — shipping and delivery (Shipping & Cancellation Policy | Sotrue)
03 / YOUR NEXT STEP
Read this before paying return postage
Its separate seven-working-day prepaid-refund process is not an outward-delivery estimate. The shipping page gives estimated India delivery ranges of 2–3 business days for metros, 2–5 elsewhere and up to seven for North East or Jammu and Kashmir. Charges vary by order and destination and are shown at checkout. Cancellation requests should be made before shipment.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: Sotrue — shipping and delivery (Shipping & Cancellation Policy | Sotrue)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The contact page provides info@sotrue.in, telephone +91 8800190489 and a message form. It lists Monday-to-Saturday hours of 10am to 6pm IST and identifies its Noida office. These details establish observed support routes only; no enquiry, reply, cancellation or refund was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: Sotrue — customer contact (Contact Sotrue: Customer Care & Support)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Sotrue, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Sotrue order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Sotrue terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Sotrue — shipping and delivery (Shipping & Cancellation Policy | Sotrue)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Sotrue — customer contact (Contact Sotrue: Customer Care & Support)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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