01 / YOUR NEXT STEP
Order missing? Check the promised date
The Australian policy lists standard transit of 2–5 business days after dispatch, or express transit of 1–3 business days. Standard delivery costs $9.95 below $150 and is free above $150; express costs $12.95. International DHL Express delivery is estimated at 3–7 business days after dispatch, with destination-dependent charges. Tracking is sent once dispatched; processing and transit should be considered separately. Orders placed before 1pm AEST are described as being processed the next business day.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: SPELL — shipping and delivery (Shipping Policy - SPELL)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: SPELL — returns and refunds (Refund policy - SPELL)
03 / YOUR NEXT STEP
Read this before paying return postage
Eligible goods must be returned within 30 days of purchase, rather than delivery, with purchase proof and original unworn, unwashed, tagged condition. Full-price items may receive a refund or credit; ordinary sale items receive store credit only unless faulty. Online Warehouse Sale clearance goods are excluded from ordinary refunds. The published return enquiry email is returns@spell.co; no refund or customer-service performance was tested. The merchant publishes returns@spell.co for email contact; no response was tested. Swimwear hygiene seals, footwear boxes, unopened towels and gift-with-purchase conditions matter. Gift cards and wrapping have separate exclusions.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: SPELL — returns and refunds (Refund policy - SPELL)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- The published return enquiry email is returns@spell.co; no refund or customer-service performance was tested. The merchant publishes returns@spell.co for email contact; no response was tested. Eligible goods must be returned within 30 days of purchase, rather than delivery, with purchase proof and original unworn, unwashed, tagged condition. Full-price items may receive a refund or credit; ordinary sale items receive store credit only unless faulty. Online Warehouse Sale clearance goods are excluded from ordinary refunds. Swimwear hygiene seals, footwear boxes, unopened towels and gift-with-purchase conditions matter. Gift cards and wrapping have separate exclusions.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: SPELL — returns and refunds (Refund policy - SPELL)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello SPELL, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed SPELL order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these SPELL terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- SPELL — shipping and delivery (Shipping Policy - SPELL)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - SPELL — returns and refunds (Refund policy - SPELL)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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