01 / YOUR NEXT STEP
Order missing? Check the promised date
UK standard delivery costs £3.99 for 1–5 working days; £5.99 express has a 1pm weekday cutoff and excludes weekend/bank-holiday delivery. Listed Europe shipping is £8.99, other international £13.99; import charges can apply. Saturday service costs £9.95 with postcode exceptions.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
Show the steps
- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: TFNC London — returns and refunds (Delivery & Returns | TFNC UK Delivery, International Delivery + Returns) · TFNC London — returns and refunds (FAQs)
03 / YOUR NEXT STEP
Read this before paying return postage
Return direct-site purchases within 14 days after delivery, in original condition with tags and return details. Ordinary refunds exclude original delivery charges; faulty or incorrect goods qualify for those charges to be refunded. UK prepaid returns are offered; international buyers pay postage. No exchanges. Processing may take four weeks. Fault-related return-postage reimbursement requires receipts, inspection and standard allocated postage; third-party purchases return to their retailer. The FAQ targets refund processing within 14 working days, while the main policy allows four weeks. Ask support about late returns: it may offer a credit code valid for three months; international transit allowance depends on tracking. Sale items below £15 receive credit and earrings are excluded. Credit codes cannot be combined.
Show the steps
- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: TFNC London — returns and refunds (Delivery & Returns | TFNC UK Delivery, International Delivery + Returns) · TFNC London — returns and refunds (FAQs)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The contact form requests name, email, phone and message. Customer-care hours are Monday–Friday, 9:30am–4pm BST. The captured email is obscured, so no mailbox was guessed. The official page captured on 6 November 2026 also contains unrelated Polish casino promotional text. Its cause and effect on shopping were not established; this observation alone does not establish fraud, compromised systems or failed orders.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello TFNC London, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed TFNC London order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these TFNC London terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- TFNC London — returns and refunds (Delivery & Returns | TFNC UK Delivery, International Delivery + Returns)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - TFNC London — returns and refunds (FAQs)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - TFNC London — customer contact (Contact Us)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
Published · Updated