01 / YOUR NEXT STEP
Order missing? Check the promised date
The shipping table estimates Australian metro delivery at 1–2 business days, New Zealand metro at 7 business days and other worldwide parcels at 10–12 business days. Australian orders above AUD70 ship free; regional and parcel-size charges otherwise vary. Weekday processing excludes Victorian public holidays, and peak periods or customs may delay delivery. International customers pay applicable import duties. Confirm the actual service and destination.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: The Common Good Company — shipping and delivery (Shipping policy - The Common Good Company)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: The Common Good Company — returns and refunds (Refund policy - The Common Good Company)
03 / YOUR NEXT STEP
Read this before paying return postage
The policy gives full-price returns 14 days from receipt, but its Australian section says 14 days from purchase, so confirm the clock. Sale returns instead offer store credit within 14 days of purchase, generally not cash unless faulty. Different exchange wording appears on the page; confirm the remedy. Register first and await confirmation; ordinary postage is customer-paid. Goods must be new, unworn, unwashed and tagged. A separate 48-hour receipt-based report concerns damaged arrivals. Questions go to info@thecommongoodco.com.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: The Common Good Company — returns and refunds (Refund policy - The Common Good Company)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- The official contact page invites enquiries through a contact form with name, email, phone number and comment fields. It also asks what assistance or requirements the customer has. We did not submit the form, contact staff or test a support response.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello The Common Good Company, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed The Common Good Company order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these The Common Good Company terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- The Common Good Company — shipping and delivery (Shipping policy - The Common Good Company)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - The Common Good Company — returns and refunds (Refund policy - The Common Good Company)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - The Common Good Company — customer contact (Contact Us for Recycled Clothing in Australia - TCGCo. - The Common Good Company)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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