01 / YOUR NEXT STEP
Order missing? Check the promised date
The policy currently covers Canada and the USA and lists 3–5-business-day processing before transit. Tracking activation can take approximately 24 hours. A separate seven-day damage-reporting period runs from receipt and is not the shipping estimate. Canada Post rates are calculated at checkout, with buyer-paid customs or taxes where applicable.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: The Scented Market — shipping and delivery (Shipping policy - The Scented Market)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
Sources: The Scented Market — returns and refunds (Refund policy - The Scented Market)
03 / YOUR NEXT STEP
Read this before paying return postage
The policy asks buyers to initiate returns within seven days of delivery and separately requires proof of purchase within the last 14 days. Buyers pay ordinary return shipping and need instructions from info@thescentedmarket.ca. Refund eligibility follows inspection. Goods must remain resaleable; used candles, activated pumps, broken seals, custom products, sale items and gift cards have exclusions.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
Sources: The Scented Market — returns and refunds (Refund policy - The Scented Market)
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
Show the steps
- The contact page separates general order enquiries at info@thescentedmarket.ca from media and wholesale mailboxes. It provides a message form and asks for the order number; physical shops have separate opening hours. Those shop hours were not treated as a universal online-support promise, and no contact or refund was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
Sources: The Scented Market — customer contact (Contact Us - The Scented Market)
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello The Scented Market, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed The Scented Market order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these The Scented Market terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- The Scented Market — shipping and delivery (Shipping policy - The Scented Market)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - The Scented Market — returns and refunds (Refund policy - The Scented Market)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - The Scented Market — customer contact (Contact Us - The Scented Market)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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