01 / YOUR NEXT STEP
Order missing? Check the promised date
Weekday orders before 1pm normally dispatch the same day. UK standard delivery is estimated at 2–5 working days, £3.99 or free over £50; some non-mainland locations can take seven days. Premium, offshore and international services have separate rates and conditions. The next-day section gives both 1pm and Friday-noon cutoff wording, so confirm before relying on it. International checkout offers duty-paid or duty-unpaid options; extra heavy-parcel charges may apply.
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- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
03 / YOUR NEXT STEP
Read this before paying return postage
Online clothing returns are accepted within 60 days of purchase, unworn and unwashed with original labels and packaging. Bigjigs and Threadbear toys have separate supplier return instructions. Exchanges are handled by repurchasing and returning the original item. Request through the account; the published review target is 72 hours. International customers need proof of postage. Brighton-shop purchases have different 28-day and sale-item 14-day terms; stockist purchases go back to the stockist.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- It publishes info@tobytiger.co.uk and also info@tobytiger.com in its customer section. The contact page gives 01903 766777, Monday–Friday 9am–5pm excluding bank holidays. Use the contact details shown on your order or ask the published phone line to confirm the correct inbox. No reply or call was tested.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Toby Tiger, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Toby Tiger order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Toby Tiger terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-10-31. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Toby Tiger — shipping and delivery (Shipping policy American Express Apple Pay Diners Club Discover Google Pay Klarna Maestro Mastercard PayPal Shop Pay Union Pay Visa)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Toby Tiger — returns and refunds (Refund policy American Express Apple Pay Diners Club Discover Google Pay Klarna Maestro Mastercard PayPal Shop Pay Union Pay Visa)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked - Toby Tiger — customer contact (Contact Us | Toby Tiger UK American Express Apple Pay Diners Club Discover Google Pay Klarna Maestro Mastercard PayPal Shop Pay Union Pay Visa)
Official-page observation saved on 2026-10-31; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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