01 / YOUR NEXT STEP
Order missing? Check the promised date
Add 1–3 days processing to destination-specific transit: standard US/Canada 7–12 days, UK 9–13 and Australia 5–10; US/Canada expedited is 2–5 business days. Confirm localized prices and estimates at checkout. Import costs are extra. Express excludes PO/APO/FPO/DPO addresses, and remote destinations can cost more or take longer.
Show the steps
- Compare the order date, dispatch notice and tracking. Ask support for the carrier reference and a specific delivery or resolution update.
Sources: Vivaia — shipping and delivery (Shipping & Delivery)
02 / YOUR NEXT STEP
Wrong or damaged? Keep the evidence
Photograph the item, label and packaging. Save the original product description and explain the mismatch before using or returning the goods.
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- Ask for written instructions and who pays postage. Ordinary change-of-mind rules may differ from the process for faulty or incorrect goods.
03 / YOUR NEXT STEP
Read this before paying return postage
Final Sale/gifts/add-ons excluded. Buy-Together main full-price goods allow return/exchange; discounted ancillary goods exchange only. Use only the supplied address, never original-package addresses; online/store returns remain separate. Refund follows receipt/processing: PayPal three business days, cards 7–14; exchange reshipping arranged within three business days. Online requests: 30 days from receipt, unworn/unwashed/unaltered with tags/packaging. Original shipping/insurance is retained. Approved prepaid labels: US, UK, Canada, Australia, Germany, except unsupported remote areas; other countries contact support. Mistaken unrelated items have no guaranteed retrieval/compensation. If portal status remains Not Delivered, the source suggests confirming delivery before after-sales access. This published workflow is not evidence of actual receipt; confirm only a delivery that occurred.
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- Keep approval, tracking and delivery evidence. Ask when an accepted return will be inspected and when an approved refund should reach your payment account.
04 / YOUR NEXT STEP
Still unresolved? Check your payment options
Keep receipts, tracking, photographs and messages together. Ask the payment provider on your receipt about its dispute process and deadlines; waiting for support must not make you miss them.
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- Use support@vivaia.com or the support form with order number and issue category. The page advertises 24-hour email replies. Its live chat is described as pre-sale only; after-sale issues should go to email.
- Report an unrecognised payment promptly. Eligibility varies by payment method, location and circumstances; recovery is not guaranteed.
SAVE YOURSELF A BLANK EMAIL
Not sure what to say?
Use a short, specific message. Replace the brackets before sending it.
Open the ready-to-send message
Keep a copy. Leave out passwords, full card numbers and security codes.
Subject: Order [number]: [delivery / item / return problem] Hello Vivaia, Order [number], placed [date]: [brief problem]. Tracking shows [status]. Please confirm [delivery update / return instructions / proposed remedy], the applicable deadline and any cost. My delivery country is [country]. I have attached [receipt/photos]. Thank you, [Name]Open the retailer’s contact page
StraightReview does not send this message or collect the details you add.
BEFORE YOU GO
Two things worth knowing.
Does a delayed Vivaia order prove a scam?
No. A delay alone does not establish fraud. This page helps with a specific order problem; the linked full review explains the broader evidence and its limitations.
Are these Vivaia terms newly verified?
This guide reuses the dated official-source evidence listed below. It does not represent a new purchase, support test or live policy check. Compare the current terms and your order confirmation before relying on a deadline.
CHECK THE DETAILSSources, dates & limitations
Compiled from saved official-page evidence checked by 2026-11-06. No new source visit, test order, support contact or refund test was performed to generate this guide. Terms can change; your order date, country and item matter. Statutory rights may differ from store policy.
- Vivaia — shipping and delivery (Shipping & Delivery)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Vivaia — returns and refunds (Return & Exchange)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked - Vivaia — customer contact (Contact Us)
Official-page observation saved on 2026-11-06; this guide reuses that dated research. No order or support response was tested.
Checked
A detail changed? Send a correction. Leave out private order or payment information.
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