01 — THE VERDICT
Is Vivienne & Grace legit?
Our publisher’s view is positive. The publisher considers Vivienne & Grace very likely trustworthy.
Vivienne & Grace presents knitwear, coats, coordinated sets and accessories, with worldwide shipping and a published 90-day return window. Its contact page gives a Singapore address in the body and a New York address in the footer; clarify the responsible contact and return destination before ordering, particularly because standard return postage is customer-paid.
Source notes: Official storefront · Shipping policy · Return & refund policy · Contact information
WHAT THIS ASSESSMENT COVERS
Publisher assessment & source review. The publisher supplied the positive assessment based on its own research. The source notes below distinguish what could be read on the retailer’s website from what has not been tested.
No test order, delivery, customer-service interaction or refund was carried out. Business history, customer totals and product quality were not independently audited.
The score and verdict are the publisher’s editorial judgement. They do not certify the retailer or guarantee product quality, delivery or refunds.
Retailer website · vivienneandgrace.com
02 — THE FINDINGS
What we checked about Vivienne & Grace.
We look for useful information a shopper can actually check. Here is what informed this assessment—and where each observation comes from.
The publisher’s assessment
StraightReview’s publisher assigned Vivienne & Grace a confidence score of 94/100 and considers the retailer very likely trustworthy. The publisher supplied the positive assessment based on its own research. The source notes below distinguish what could be read on the retailer’s website from what has not been tested.
Read the assessment basisThe retailer’s storefront
Women’s knitwear, cardigans, coats, coordinated sets, scarves and pearl jewelry.
View the storefrontDelivery information
Worldwide shipping; processing 1–3 business days. Standard delivery 5–10 business days for $6.99 USD, priority 3–7 business days for $14.99. Free standard shipping on orders over $100 after discounts, before tax.
Shipping policyReturn conditions
Returns within 90 days of delivery for unused, unworn, unopened items with original packaging, tags and accessories. Customer pays return shipping except damaged, defective or incorrect goods. Contact support for approval and instructions.
Return & refund policyPublished support details
Contact page lists help@vivienneandgrace.com, +1 (877) 261-2400 and Monday–Friday 9 AM–5 PM EST. Address fields conflict: contact body gives a Singapore address; footer gives a New York address.
Contact informationPublished store information describes what the retailer says it offers. Its presence alone does not confirm how every order is handled.
| Area checked | What we observed | What remains unverified |
|---|---|---|
| Storefront & product range | Women’s knitwear, cardigans, coats, coordinated sets, scarves and pearl jewelry.Official storefront | The retailer’s presentation was reviewed. Stock, product quality, business history and fulfilment were not independently audited. |
| Delivery | Worldwide shipping; processing 1–3 business days. Standard delivery 5–10 business days for $6.99 USD, priority 3–7 business days for $14.99. Free standard shipping on orders over $100 after discounts, before tax.Shipping policy | These are published estimates, not measured delivery performance. Availability and charges should be confirmed for your destination. |
| Returns & refunds | Returns within 90 days of delivery for unused, unworn, unopened items with original packaging, tags and accessories. Customer pays return shipping except damaged, defective or incorrect goods. Contact support for approval and instructions.Return & refund policy | The published conditions were not tested through an actual return or refund. Confirm the current instructions and costs before buying. |
| Contact & support | Contact page lists help@vivienneandgrace.com, +1 (877) 261-2400 and Monday–Friday 9 AM–5 PM EST. Address fields conflict: contact body gives a Singapore address; footer gives a New York address.Contact information | A published channel does not establish response quality. No customer-service interaction was carried out. |
| Published-page note | The contact page gives a Singapore address in its body and a New York address in its footer. One email line spaces the “.com” suffix, while other site text shows the standard email form.Contact information · Official storefront | This reports the wording we found. It does not establish shared ownership, a physical trading presence or actual service performance. |
03 — THE BUYER’S NOTES
Delivery, returns and refunds.
These are the practical conditions to check before ordering from Vivienne & Grace. Follow the cited source for current terms.
Plan around the stated delivery terms.
Worldwide shipping; processing 1–3 business days. Standard delivery 5–10 business days for $6.99 USD, priority 3–7 business days for $14.99. Free standard shipping on orders over $100 after discounts, before tax.
Shipping policyUnderstand the return commitment.
Returns within 90 days of delivery for unused, unworn, unopened items with original packaging, tags and accessories. Customer pays return shipping except damaged, defective or incorrect goods. Contact support for approval and instructions.
Return & refund policyKnow how to reach the retailer.
Contact page lists help@vivienneandgrace.com, +1 (877) 261-2400 and Monday–Friday 9 AM–5 PM EST. Address fields conflict: contact body gives a Singapore address; footer gives a New York address. We have not tested a support response.
Contact informationPublished-page note
The contact page gives a Singapore address in its body and a New York address in its footer. One email line spaces the “.com” suffix, while other site text shows the standard email form.
Contact information · Official storefrontUnsure how the delivery wording fits your plans? Compare processing, transit and conflicting estimates.
When to ask for more detail
Consider if
The product range and published shipping and return terms fit your needs.
04 — UNDERSTANDING THE SCORE
What does 94/100 mean?
The score is an editorial confidence assessment assigned by StraightReview’s publisher. The publisher assigned Vivienne & Grace a score of 94/100 on .
Scores above 80 carry our “Very likely trustworthy” label. This expresses the publisher’s judgement; it is not a measured probability of a successful order or an average of customer ratings. The score should be read alongside the retailer-specific findings, buying conditions and research limitations.
05 — THE STORE AT A GLANCE
Vivienne & Grace contact and store details.
Vivienne & Grace
Women’s knitwear, cardigans, coats, coordinated sets, scarves and pearl jewelry.
vivienneandgrace.com- Official website
- vivienneandgrace.com
- Phone
- +1 (877) 261-2400
- Hours
- Monday–Friday, 9 AM–5 PM EST
- Address (contact body)
- Blk 180 Lompang Road, #03-12, Singapore 670180
- Address (footer)
- 350 Fifth Avenue, New York, NY 10118, USA
These details are attributed to the retailer’s Contact information . These are retailer statements, not a verification of identity, premises or service quality. No support channel was tested.
06 — A LITTLE MORE CLARITY
Questions about Vivienne & Grace.
Is Vivienne & Grace legit?
StraightReview’s publisher assigned Vivienne & Grace a confidence score of 94/100 and considers the retailer very likely trustworthy. This is an editorial opinion, supported in this page by a description of the retailer’s own published information. It is not an independent audit or a guarantee of an order.
Is vivienneandgrace.com safe to order from?
Our publisher’s view is positive, but no review can promise a safe transaction. Confirm the exact domain vivienneandgrace.com, the current checkout total, delivery destination and refund terms. Use an appropriate buyer-protected payment method where available.
How does Vivienne & Grace describe delivery?
Worldwide shipping; processing 1–3 business days. Standard delivery 5–10 business days for $6.99 USD, priority 3–7 business days for $14.99. Free standard shipping on orders over $100 after discounts, before tax.
What are Vivienne & Grace’s return and refund terms?
Returns within 90 days of delivery for unused, unworn, unopened items with original packaging, tags and accessories. Customer pays return shipping except damaged, defective or incorrect goods. Contact support for approval and instructions.
How can I contact Vivienne & Grace?
Contact page lists help@vivienneandgrace.com, +1 (877) 261-2400 and Monday–Friday 9 AM–5 PM EST. Address fields conflict: contact body gives a Singapore address; footer gives a New York address. These channels have not been tested by StraightReview.
What does Vivienne & Grace’s 94/100 score mean?
It is a publisher-assigned editorial confidence score. Values above 80 receive our “Very likely trustworthy” label. It is not a customer average, a measured probability, a certification or a prediction of an individual order outcome.
Has StraightReview placed a test order with Vivienne & Grace?
No test purchase, delivery, support interaction or refund was carried out for this page. The publisher supplied the overall verdict; the citations identify the retailer information available for this review.
Reviews may or may not be found on the Trustpilot website.
07 — BEHIND THE ASSESSMENT
Sources, without the guesswork.
Each source below shows when it was checked. Retailer information can change; use the live source for its current terms.
- 01Official storefront
Store identity, catalog and shopping information visible during this check.
Source checked
- 02
- 03Return & refund policy
Retailer-published eligibility, return procedure and refund conditions.
Source checked
- 04
- 05
A note on transparency.
The publisher supplied the positive opinion of Vivienne & Grace and assigned its confidence score of 94/100 on 22 October 2026, based on the publisher’s own research.
The source checks on this page are limited to the retailer’s own published information. They are not an independent audit of the operator, order history, customer satisfaction or product quality.
The source notes preserve material buying conditions and discrepancies found during the check. Retailer information and checkout terms may change.
No test purchase, delivery, support interaction or refund was performed for this assessment. The retailer and payment provider handle orders and disputes. Read our approach for how we separate observations from opinion.
Shop with the details in view.
Read the evidence, confirm the current terms and make your own purchasing decision.
StraightReview provides editorial information, not a promise of safety or a guarantee of a transaction. Check current policies and make your own purchasing decision. Orders and disputes are handled by the retailer and relevant payment provider. See our editorial notice.